IT Help Desk Technician (Tier I–III)

Ponca-Tribe-of-Nebraska; Niobrara (NE); On-site; USD 30,000 - 55,000; Full time

Job summary

The Ponca Tribe of Nebraska is seeking an IT Help Desk Technician I, II, or III in Niobrara, NE. The role provides phone, in-person, or remote support for computer systems, software and hardware, and sits as the first contact for end users.

You will progress through Tier I, II, and III support, handling troubleshooting, issue resolution, and documentation. Eligible candidates may travel and meet background checks requirements.

Qualifications

• High School Diploma or equivalent.
• Knowledge of Microsoft Office 365, Microsoft operating systems, mobile devices, networking, and multimedia.
• Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality under minimal supervision.
• Valid driver's license and be insurable.
• Successfully pass drug and alcohol testing, motor vehicle, education, character, and criminal background checks.
• Able and willing to travel.

Responsibilities

• Provide Level 1 IT support to users.
• Serve as the first contact for technical assistance via phone, email, or help desk system.
• Troubleshoot, diagnose, and resolve technical hardware and/or software issues.
• Provide quick resolution of customer support needs with excellent customer service.
• Escalate unresolved issues to the next level of support.
• Document issues and their resolution in the help desk system.
• Follow-up with customers and train them when necessary.
• Install and configure computer hardware, software, systems, networks, and peripherals.
• Provide needed information on IT products and services.
• Other duties as assigned.
• Provide Level 2, troubleshooting IT support to users.
• Assist in training, guidance, and mentoring to all Tier I help desk technicians.
• Perform system administration duties to network, servers and software systems.
• Provide Level 3, expert IT support to users.
• Assist in training, guidance, and mentoring to all Tier I and Tier II help desk technicians.

Skills

Microsoft Office 365

Microsoft operating systems

Mobile devices

Networking

Multimedia

Education

Associate’s degree or certification in technology (Microsoft, Google, Amazon, Cisco, HP)

Tools

Active Directory/EntraID

Remote desktop

Job description

The Ponca Tribe of Nebraska is seeking an IT Help Desk Technician I, II, or III in Niobrara, NE. The role provides phone, in-person, or remote support for computer systems, software and hardware, and sits as the first contact for end users.

You will progress through Tier I, II, and III support, handling troubleshooting, issue resolution, and documentation. Eligible candidates may travel and meet background checks requirements.