IT Help Desk/ Part Time

LUCKY STAR CASINO; Concho (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

Lucky Star Casino in Arizona is seeking an IT Help Desk professional to provide administrative IT support and assist the IT Help Desk, escalating issues as needed. You will handle ticketing, support vendors and staff, and keep meticulous logs of problems diagnosed and resolved.

This role requires on-site work with varied shifts including mornings, afternoons, and evenings, and entails coordinating onboarding/offboarding with HR and maintaining IT equipment inventory.

Qualifications

• Advanced computer skills.
• Advanced verbal and written communication skills.
• IT support/troubleshooting experience preferred.
• High School Diploma and/or equivalent experience.

Responsibilities

• Manage/assign/complete IT Help Desk tickets, escalating as necessary.
• Provide IT support to all vendors and staff through all forms of communications.
• Log detailed communications of problems diagnosed and fixed.
• Administrative duties that include but are not limited to: scheduling meetings, ordering supplies/equipment, filing, printing, and scanning.
• Organizes and distributes materials, supplies and equipment across various departments and locations.
• Partners with the recruiting/HR team to assist, as needed, in coordinating onboarding/offboarding for employees.
• Maintains an accurate inventory of all IT equipment.
• Must exhibit STAR treatment to all customers and co-workers.
• Complete other duties as assigned.

Skills

IT support

Troubleshooting

Customer service

Verbal & written communication

Education

High School Diploma or equivalent

Job description

Overview

Under the direct supervision of the IT Supervisor, the IT Help Desk will be responsible for providing administrative assistance in all areas of Information Technology. The IT Help Desk will assist the IT Help Desk and escalate problems as necessary.

Work Schedule

• Requires morning, afternoon and evenings. Monday through Sunday. Requires weekends.
• Request to be scheduled off for a specific day requires advance notification and approval by supervisor.

Essential Duties And Responsibilities

• Manage/assign/complete IT Help Desk tickets, escalating as necessary.
• Provide IT support to all vendors and staff through all forms of communications.
• Log detailed communications of problems diagnosed and fixed.
• Administrative duties that include but are not limited to: scheduling meetings, ordering supplies/equipment, filing, printing, and scanning.
• Organizes and distributes materials, supplies and equipment across various departments and locations.
• Partners with the recruiting/HR team to assist, as needed, in coordinating onboarding/offboarding for employees.
• Maintains an accurate inventory of all IT equipment.
• Must exhibit STAR treatment to all customers and co-workers.
• Complete other duties as assigned.

Physical Job Requirements

• Sit and/or stand continuously and perform job functions for a full shift with lunch break.
• Requires bending, twisting, reaching, climbing, stooping, crouching, kneeling, lifting and pulling.
• Move objects up to and exceeding 25lbs. with reasonable accommodations.
• Office environment

Qualification Standards

• Must pass pre-employment drug test
• Must maintain valid Cheyenne and Arapaho Gaming License
• High School Diploma and/or equivalent experience
• Advanced computer skills
• Advanced verbal and written communication skills
• IT support/troubleshooting experience preferred

Salary

Negotiable

Equal Opportunity

The Lucky Star and Feather Warrior Casinos are Equal Opportunity Employers and will not discriminate against an applicant or employee on any grounds protected under federal, state, or local law including race, color, creed, religion, age, sex, national origin, ancestry, marital status regarding public assistance, membership or non-membership in any legal organization, or any other characteristic protected under federal, state, or local law.

If you are hired by the casino(s) you will be employed on an at-will basis. As an at-will employee, you may terminate your employment at any time, for any reason and with or without prior notice, cause or discipline. No casino supervisor or manager has the authority to offer or promise anything other than at-will employment.