IT Help Desk/ Part Time

Luckystarcasino; Northern (KY); Hybrid; USD 25,000 - 30,000; Full time

Job summary

The Lucky Star and Feather Warrior Casinos are seeking an IT Help Desk professional to provide administrative IT support under the IT Supervisor. Responsibilities include handling tickets, assisting staff and vendors, logging issues, and supporting onboarding/offboarding processes.

A focus on clear communication and reliable service is required in a fast-paced casino setting. Schedule includes morning, afternoon, and evening shifts, seven days a week with weekend work.

Qualifications

• Must pass pre-employment drug test.
• Must maintain valid Cheyenne and Arapaho Gaming License.
• High School Diploma and/or equivalent experience.
• Advanced verbal and written communication skills.
• IT support/troubleshooting experience preferred.

Responsibilities

• Manage/assign/complete IT Help Desk tickets, escalating as necessary.
• Provide IT support to all staff and vendors through all forms of communications.
• Log detailed communications of problems diagnosed and fixed.
• Administrative duties such as scheduling meetings, ordering supplies/equipment, filing, printing, and scanning.
• Organizes and distributes materials, supplies and equipment across departments and locations.
• Assist HR recruiting in onboarding/offboarding for employees.
• Maintain an accurate IT equipment inventory.
• Exhibit STAR treatment to customers and co-workers.
• Complete other duties as assigned.

Skills

Customer service

IT support

Troubleshooting

Communication skills

Education

High School Diploma

Job description

Under the direct supervision of the IT Supervisor, the IT Help Desk will be responsible for providing administrative assistance in all areas of Information Technology. The IT Help Desk will assist the IT Help Desk and elevate problems as necessary.

Work Schedule

• Requires morning, afternoon and evenings. Monday through Sunday. Requires weekends.
• Request to be scheduled off for a specific day requires advance notification and approval by supervisor.

Essential Duties and Responsibilities

• Manage/assign/complete IT Help Desk tickets, escalating as necessary.
• Provide IT support to all vendors and staff through all forms of communications.
• Log detailed communications of problems diagnosed and fixed.
• Administrative duties that include but are not limited to: scheduling meetings, ordering supplies/equipment, filing, printing, and scanning.
• Organizes and distributes materials, supplies and equipment across various departments and locations.
• Partners with the recruiting/HR team to assist, as needed, in coordinating onboarding/offboarding for employees.
• Maintains an accurate inventory of all IT equipment.
• Must exhibit STAR treatment to all customers and co-workers.
• Complete other duties as assigned.

Physical Job Requirements

• Sit and/or stand continuously and perform job functions for a full shift with lunch break.
• Requires bending, twisting, reaching, climbing, stooping, crouching, kneeling, lifting and pulling.
• Move objects up to and exceeding 25lbs. with reasonable accommodations.

Qualification Standards

• Must pass pre-employment drug test
• Must maintain valid Cheyenne and Arapaho Gaming License
• High School Diploma and/or equivalent experience
• Advanced verbal and written communication skills
• IT support/troubleshooting experience preferred

SALARY: Negotiable

The Lucky Star and Feather Warrior Casinos are Equal Opportunity Employers and will not discriminate against an applicant or employee on any grounds protected under federal, state, or local law including race, color, creed, religion, age, sex, national origin, ancestry, marital status regarding public assistance, membership or non-membership in any legal organization, or any other characteristic protected under federal, state, or local law. None of the questions in this application are intended to elicit information regarding any protected characteristic, nor imply any limitation, illegal preference, or discrimination based upon non-job related information or protected characteristics.

If you are hired by the casino(s) you will be employed on an at-will basis. As an at-will employee, you may terminate your employment at any time, for any reason and with or without prior notice, cause or discipline. No casino supervisor or manager has the authority to offer or promise anything other than at-will employment.