IT Help Desk Technician - Secret Clearance (Onsite)

Agile Defense, Inc.; Oregon; On-site; USD 52,000 - 68,000; Full time

Job summary

Agile Defense is seeking an IT Customer Service Technician to provide end-user support, respond to tickets, and resolve IT issues at Redstone Arsenal. You will diagnose hardware and software problems, guide users through solutions, and ensure timely escalations to maintain mission readiness.

Applicants should have at least 2 years in IT or technical customer service, a Secret clearance, and the ability to obtain Security+ within six months.

Qualifications

• Must have an active Secret clearance.
• Must be able to obtain Security+ certification within 6 months of start.
• Must have at least 2 years of experience in IT or Technical Customer Service.

Responsibilities

• End user support, ticket response, resolution, and escalation for apps/SP.
• Respond to inquiries from computer users and assist in resolving IT problems. Diagnose computer hardware and software issues.
• Respond to telephone calls and utilize the automated service desk to assist customers with computer/software problems.
• Diagnose the nature of the problem and walk the customer through the problem-solving steps.
• Provide technical guidance in the utilization of computer hardware and software, including installation, operation, and troubleshooting.
• Be proficient in the software and hardware used by the government. Be able to readily provide guidance and resolve issues.
• Provide technical assistance support services, including receiving, logging, routing, resolving trouble calls, and follow-up reporting.
• Operate and provide technical assistance on computer equipment, including desktops, laptops, portable computers, high-speed printers, scanners, plotters, printers, mobile devices, and other specialized computer equipment.
• Operate and assist with Video Teleconferencing (VTC) and meeting equipment
• Other duties as assigned to support overall IT operations and team goals in support of the mission

Skills

Excellent customer service

Communication skills

Time management

Teamwork

Education

High School Diploma / GED

IAT Level I certification

Tools

Active Directory

Windows 11

BeyondTrust

SCCM

VPN

VTC

RDP

MS Office

Job description

Agile Defense is seeking an IT Customer Service Technician to provide end-user support, respond to tickets, and resolve IT issues at Redstone Arsenal. You will diagnose hardware and software problems, guide users through solutions, and ensure timely escalations to maintain mission readiness.

Applicants should have at least 2 years in IT or technical customer service, a Secret clearance, and the ability to obtain Security+ within six months.