IT Help Desk Technician – Fast, Reliable Tech Support

SAM; Dallas (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health and Wellness Benefits

Tuition reimbursement

Paid time off

Professional development

Perks at Work access

Company events

Job summary

SAM is seeking a Help Desk Technician to join its IT team. You will be the first point of contact for employees seeking technical assistance via phone, email, text, or the ticketing system.

You’ll troubleshoot on-site and remotely, install and support printers, PCs, and phones, and help users with Windows and Office applications. Ideal candidates have 1–2 years on a multi-office help desk, strong problem-solving skills, and a readiness to cover after-hours on-call shifts as part of SAM’s

Qualifications

• 1–2 years’ help desk experience in a multi-office environment.
• Experience with Windows Desktop OS, hardware, Office suite, and networking.
• A+ and ITIL certifications preferred; additional tech certs a plus.

Responsibilities

• Provide phone, remote and on-site technical support for apps, PCs, printers and phones.
• Install and troubleshoot hardware, software and peripherals.
• Manage user provisioning/deprovisioning and asset inventory.
• Document tickets, pursue improvements, and escalate when needed.
• Cover after hours in an on-call rotation and support teams as required.

Skills

Windows OS

Hardware

Microsoft Office

VOIP systems

Networking

Printers & scanners

User provisioning

A+ certification

ITIL foundations

Education

High school diploma or equivalent

Bachelor’s Degree in Information Systems / related field

Tools

VOIP systems

Printers/plotters/scanners

Job description

SAM is seeking a Help Desk Technician to join its IT team. You will be the first point of contact for employees seeking technical assistance via phone, email, text, or the ticketing system.

You’ll troubleshoot on-site and remotely, install and support printers, PCs, and phones, and help users with Windows and Office applications. Ideal candidates have 1–2 years on a multi-office help desk, strong problem-solving skills, and a readiness to cover after-hours on-call shifts as part of SAM’s