IT Help Desk Technician - Public Service Tech Support

Gunnison County; Gunnison (CO); On-site; USD 37,000 - 43,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Housing may be available

Vacation Leave

Sick Leave

401(a) retirement contributions

Life Insurance

Employee Assistance Program

Discounted Pet Insurance

Gym Membership

Job summary

Gunnison County is seeking an IT Support Specialist to be the first point of contact for customers needing help with computers, phones, and peripherals. You will troubleshoot issues, document incidents, and provide friendly, timely assistance.

The role requires an Associate Degree in Computer Science or related education, experience with Windows desktops, Microsoft 365, Active Directory, and strong communication skills in English. A valid Colorado driver’s license is required.

Qualifications

• Associate Degree in Computer Science or related field, or equivalent experience.
• Experience supporting Microsoft Windows desktops, Microsoft Office, Active Directory, and M365.
• Experience supporting telephones, printers, cameras, microphones, cell phones, and tablets.
• Strong organizational and interpersonal skills, including the ability to communicate in English, orally and in writing.
• Customer service oriented, patient, and friendly.
• Able to work under deadlines with interruptions, manage multiple tasks, and work with minimal supervision.
• Able to be on-call for emergencies and unusual events.

Responsibilities

• Position is first point of contact for customers needing assistance with computers, phones, and peripherals.

Skills

Customer service

Communication skills

English proficiency

Multitasking

Education

Associate Degree in Computer Science

Related education/experience considered

Tools

Windows desktop support

Microsoft 365

Active Directory

Printer/Phone/Tablet support

Job description

Gunnison County is seeking an IT Support Specialist to be the first point of contact for customers needing help with computers, phones, and peripherals. You will troubleshoot issues, document incidents, and provide friendly, timely assistance.

The role requires an Associate Degree in Computer Science or related education, experience with Windows desktops, Microsoft 365, Active Directory, and strong communication skills in English. A valid Colorado driver’s license is required.