IT Support Technician

Talentify; Charlotte (NC); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401K

Sick pay

Commuter benefits

Job summary

Genesis10 is currently seeking an IT Support Technician for a contract position with a Major Energy Company located in Charlotte, NC. This role serves as the first-line responder for resolving technical end-user issues, with an emphasis on first-call resolution and exceptional customer service.

The ideal candidate has 1–2 years of IT support experience and familiarity with Windows 10/11, M365/Office, and desktop applications (Intune, Adobe).

Qualifications

• 1–2 years of IT support experience.
• Windows 10/11 experience.
• M365/Office familiarity.
• Intune and Adobe desktop applications experience.
• Hardware support for laptops and printers.
• Self-starter able to work without immediate team support.

Responsibilities

• Serve as the first-line responder for end-user issues.
• Focus on first-call resolution to resolve issues during the initial interaction.
• Provide excellent customer service.
• Escalate issues to tier 2 support and other teams as needed.
• Contribute to the IT Service Desk Knowledgebase.

Skills

IT support

Customer service

Self-starter

Tools

Windows 10/11

M365/Office

Intune

Adobe

Hardware support

Job description

Genesis10 is currently seeking an IT Support Technician for a contract position with a Major Energy Company located in Charlotte, NC. This is a 12 month contract opportunity.

This position serves as the first-line responder for resolving technical end-user issues. The ideal candidate will be a self-starter who can work independently, exhibiting a strong sense of urgency and providing excellent customer service. The role focuses on a first-call resolution model to resolve customer issues during the initial interaction.

Responsibilities:

• Serve as the first-line responder for technical end-user related issues
• Focus on a first-call resolution model to resolve customer issues during the initial interaction
• Provide excellent customer service
• Escalate issues to tier 2 support and other teams as needed
• Contribute to the IT Service Desk Knowledgebase

Requirements:

• 1-2 years of experience with IT support
• Experience with Windows 10/11
• Experience with M365/Office Applications
• Experience with desktop applications (Intune, Adobe)
• Hardware support experience for enterprise devices (Laptops, Printers)
• Must be a self-starter and able to work without immediate support from a team at times

Pay range: $19.70 - $29.70 per hour

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.

Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20 years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.