IT Help Desk Technician II — Hybrid & Imaging Expert

Farnsworth Group; St. Louis (MO); Hybrid; USD 34,000 - 41,000; Full time

Benefits offered by this job

Hybrid Work Program

Medical/Dental/Vision Insurance

401(k) with Company Match

Professional Development and Training

Paid Time Off

Mentoring Program

Wellness Reimbursements

Pet Insurance Plan

Job summary

Farnsworth Group is seeking an IT Help Desk Technician II to join our team. You will troubleshoot and support laptops, peripherals, and applications both on-site and remotely in a dynamic IT department.

Responsibilities include deploying laptops with SCCM/InTune, providing Windows/365 desktop support, and handling helpdesk tickets promptly while assisting staff with daily IT needs. This role offers growth within our technology-driven environment.

Qualifications

• High School Diploma or GED required.
• Associates degree in IT-related field preferred.
• CompTIA A+ certification preferred.
• 3+ years IT experience required.

Responsibilities

• Image and deploy laptops using SCCM and InTune.
• Provide desktop support in Microsoft Windows/365 environment.
• Resolve submitted helpdesk tickets in a timely manner.
• Assist staff with day-to-day IT issues.
• Equipment setup and deployment.
• Assist with IT projects as assigned.

Skills

IT support

Desktop support

3+ years IT experience

Education

High School Diploma or GED

Associates Degree in IT-related field

Tools

SCCM

InTune

Windows 365

Job description

Farnsworth Group is seeking an IT Help Desk Technician II to join our team. You will troubleshoot and support laptops, peripherals, and applications both on-site and remotely in a dynamic IT department.

Responsibilities include deploying laptops with SCCM/InTune, providing Windows/365 desktop support, and handling helpdesk tickets promptly while assisting staff with daily IT needs. This role offers growth within our technology-driven environment.