IT Help Desk Technician I – Evening Shift

Wind Creek Wetumpka; Wetumpka (AL); On-site; USD 25,000 - 30,000; Full time

Job summary

Wind Creek Wetumpka is seeking an IT Technician I to assist the IT team with end-user support for gaming, POS, property management, and financial applications. The role involves maintaining security and backups, plus hardware/software installations and issue troubleshooting.

The position supports Level I–II technical tasks, requires strong communication, and readiness for odd hours and travel for training. A Tribal Gaming License or ability to obtain one is required.

Qualifications

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• A+ Certification- preferred
• A thorough understanding of Software Applications and professional business processes
• Ability to think logically and troubleshoot technical issues from discovery to root cause
• Excellent written and oral communication skills; should be able to describe and present business ideas and concepts in a clear, concise and understandable manner to technical and non-technical individuals
• Must have a passionate commitment for extraordinary levels of service quality and customer satisfaction
• Willing to work odd and irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
• Must have willingness and ability to work in a smoke/secondary smoke environment

Responsibilities

• Answers technical questions, resolve user complaints, research issues, assist the IT Department with the maintenance of all application systems hardware and software
• Maintains security and back-up procedures for all application systems
• Assists with software and hardware installation/upgrades
• Effectively troubleshoots user problems with application software and hardware
• Primarily focuses on Level I - II (user, technician) applications support
• Prepares systems documentation; communicate issues back to level II, IT management vendor support personnel and end users
• Identifies “quick fix” requirements to the Supervisor, utilizing quality assurance and application testing
• Participates in the on-call rotation. On-call hours are between 12am – 8am.
• May be requested to follow other job-related instructions and to perform other job-related duties subject to all applicable state and federal laws
• Other duties & responsibilities as assigned

Skills

A+ Certification

Customer service

Troubleshooting

Communication skills

Technical knowledge

Education

High School diploma or GED

Job description

Wind Creek Wetumpka is seeking an IT Technician I to assist the IT team with end-user support for gaming, POS, property management, and financial applications. The role involves maintaining security and backups, plus hardware/software installations and issue troubleshooting.

The position supports Level I–II technical tasks, requires strong communication, and readiness for odd hours and travel for training. A Tribal Gaming License or ability to obtain one is required.