IT Tech I

Wind Creek; Wetumpka (AL); On-site; USD 36,000 - 48,000; Full time

Job summary

Wind Creek Hospitality is seeking an IT Technician I to provide end-user support for gaming, POS, property management, and financial applications. The role runs 3 PM to 11:30 PM and requires a willingness to work nights and weekends.

You will assist with software/hardware installs, maintain operating systems, and answer technical questions. A high school diploma or GED is required, with A+ certification preferred; strong communication and problem-solving skills are essential in a fast-paced

Qualifications

• High School diploma or GED required or in progress.
• A+ certification is preferred.
• Strong problem solving and analytical abilities.
• Good written and verbal communication skills.

Responsibilities

• Provide first-level IT support for gaming, POS, and property management systems
• Troubleshoot software and hardware issues and document resolutions
• Maintain security and backup procedures for application systems
• Assist with software/hardware installations and upgrades
• Participate in on-call rotation (nights) as required

Skills

Customer service orientation

Troubleshooting

Communication skills

Team collaboration

Education

High School diploma or GED

A+ Certification preferred

Tools

Microsoft Office Suite

Windows XP/7

Job description

Native American Indian Preference in hiring policy is adhered to at all times; Wind Creek Hospitality does not discriminate on the basis of age, disability, gender or religious orientation. Drug Free Workplace Policy.

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality Authority.

Description

Job Overview: (Shift 3PM - 11:30PM subject to change based on business needs)

The IT Technician I assists other IT team members in providing technical and end user support on the following application systems: Gaming, Point of Sale, Property Management, Financial Applications, and other installed application systems. Maintain a working knowledge of the Microsoft Office Suite, Microsoft Windows XP/7, and other applications as designated. Make help desk calls to customers.

Purpose:

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best.We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer.The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities:

• Answers technical questions, resolve user complaints, research issues, assist the IT Department with the maintenance of all application systems hardware and software
• Maintains security and back-up procedures for all application systems
• Assists with software and hardware installation/upgrades
• Effectively troubleshoots user problems with application software and hardware
• Primarily focuses on Level I - II (user, technician) applications support
• Prepares systems documentation; communicate issues back to level II, IT management vendor support personnel and end users
• Identifies “quick fix” requirements to the Supervisor, utilizing quality assurance and application testing
• Participates in the on-call rotation. On‑call hours are between 12am – 8am.
• May be requested to follow other job‑related instructions and to perform other job‑related duties subject to all applicable state and federal laws
• Other duties & responsibilities as assigned

Job Requirements: (please ensure you meet the listed requirements prior to applying)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
• Must be twenty‑one (21) years of age or older
• A+ Certification- preferred
• A thorough understanding of Software Applications and professional business processes
• Ability to think logically and troubleshoot technical issues from discovery to root cause
• Excellent written and oral communication skills; Should be able to describe and present business ideas and concepts in a clear, concise and understandable manner to technical and non‑technical individuals
• Must have a passionate commitment for extraordinary levels of service quality and customer satisfaction
• Willing to work odd and irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
• Must have willingness and ability to work in a smoke/secondary smoke environment

NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.