IT Help Desk Technician — Growth & Onboarding

StrideCare; Addison (TX); Presencial; USD 55.000 - 65.000; Jornada completa

Descripción de la vacante

StrideCare is seeking an IT Helpdesk Administrator to be the first point of contact for technical support across its clinic network. This foundational role suits someone early in their IT career with a strong technical base and a commitment to learning.

You will resolve day-to-day issues, support Windows 11 and Microsoft 365, and assist with onboarding new practices. You will work with the infrastructure team and gain increasing responsibility while adhering to HIPAA regulations and security

Formación

• Associate or bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent hands-on experience.
• Exposure to Microsoft 365 administration (Entra ID, Exchange Online, SharePoint, Teams, Intune) preferred.
• Experience troubleshooting computer hardware, printers, and network connectivity preferred.
• Familiarity with help desk ticketing systems such as ManageEngine ServiceDesk Plus, and with ITIL practices preferred.
• Exposure to RMM tools, MDM/Intune, remote support, or UCaaS platforms such as RingCentral, Zoom Phone, 8x8, or Vonage preferred.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft fundamentals preferred.

Responsabilidades

• Respond to support requests from staff via phone, email, ticketing system, and in person in a timely and professional manner.
• Diagnose and troubleshoot issues across hardware, software, networking, and user accounts, escalating complex problems to senior team members as needed.
• Set up, configure, and maintain end-user devices including laptops, desktops, printers, and mobile devices.
• Manage user accounts, licensing, and access in Microsoft 365 (Entra ID, Exchange Online, SharePoint, Teams, OneDrive) under the guidance of senior staff.
• Support standard StrideCare platforms including Windows 11, Microsoft 365, Intune, and RingCentral phones.
• Support the onboarding of newly acquired practices, including imaging and deploying devices, provisioning users, and assisting with on-site cutovers.
• Document issues, resolutions, and procedures in the ticketing system and internal knowledge bases.
• Follow up with staff to confirm issues have been fully resolved before closing tickets.
• Participate in IT projects and initiatives as assigned.
• Adhere to HIPAA regulations and security policies to maintain patient confidentiality and data security.

Conocimientos

Hardware basics

Windows proficiency

Microsoft 365 admin

Customer service

Clear communication

Time management

Ownership of tasks

Educación

Associate or Bachelor’s in CS/IT or related field

Herramientas

ManageEngine ServiceDesk Plus

RMM/MDM/Intune exposure

UCaaS platforms (RingCentral, Zoom Phone, 8x8, Vonage)

ITIL practices

RingCentral

Descripción del empleo

StrideCare is seeking an IT Helpdesk Administrator to be the first point of contact for technical support across its clinic network. This foundational role suits someone early in their IT career with a strong technical base and a commitment to learning.

You will resolve day-to-day issues, support Windows 11 and Microsoft 365, and assist with onboarding new practices. You will work with the infrastructure team and gain increasing responsibility while adhering to HIPAA regulations and security