IT Help Desk Technician — Flexible Evenings (Part-Time)

grcc; Grand Rapids (MI); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Wellness Program

Retirement Plans

Job summary

GRAND RAPIDS COMMUNITY COLLEGE is seeking an IT Customer Support Computer Technician to serve as the main contact for staff and students with technology concerns. You will provide frontline support across phone, chat, email, and in person, triaging issues and expanding technical proficiency.

The role emphasizes collaboration, problem solving, and continuous learning within a team. This part-time position (28 hrs/wk) requires evenings/weekends and offers $17.00/hr with growth potential.

Qualifications

• Minimum Associates Degree preferred, with concentration in computer applications/networking or equivalent experience.
• At least 1-year customer service background with technology emphasis.
• Working knowledge of Microsoft Office applications, G Suite, Blackboard, PeopleSoft, web pages.
• Demonstrated ability to troubleshoot PC equipment and software problems.

Responsibilities

• Provide first-line technical support to GRCC’s students, faculty and staff via phone, chat, email, and face-to-face contact.
• Resolve or triage incoming tickets from students, staff and faculty concerning campus technology.
• Learn appropriate software, hardware, and cloud-based applications used and supported by the college and remain current on procedural changes.
• Support college enterprise applications such as campus email, PeopleSoft, Blackboard, Office applications and other applications used by GRCC.
• Collaborates with all IT staff to resolve customer and system issues.
• Troubleshoot and document software, hardware, and network service requests and issues.

Skills

Verbal communication

Written communication

Customer service

Team collaboration

Problem solving

Technical aptitude

Education

Associates degree preferred

Tools

Microsoft Office

G Suite

Blackboard

PeopleSoft

Job description

GRAND RAPIDS COMMUNITY COLLEGE is seeking an IT Customer Support Computer Technician to serve as the main contact for staff and students with technology concerns. You will provide frontline support across phone, chat, email, and in person, triaging issues and expanding technical proficiency.

The role emphasizes collaboration, problem solving, and continuous learning within a team. This part-time position (28 hrs/wk) requires evenings/weekends and offers $17.00/hr with growth potential.