Help Desk Technician (48571)

Jrk Residential Group; Los Angeles (CA); On-site; USD 108,886,000 - 120,347,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Paid time off

Job summary

JRK Property Holdings is seeking a Help Desk Technician to provide technical support to internal users. The role focuses on troubleshooting hardware and software issues, assisting with systems, network and server maintenance, and timely resolution of helpdesk tickets.

You will respond to requests promptly, install and maintain hardware/software, and collaborate with the IT team to ensure efficient operation in a fast-paced environment.

Qualifications

• High School Diploma required; Associate or Bachelor’s preferred.
• Experience as a Help Desk Technician or similar role.
• Proficiency in Windows and Mac operating systems.
• Basic understanding of networking concepts.
• Excellent problem-solving and communication skills.
• Customer-oriented approach.

Responsibilities

• Troubleshoot hardware and software issues for internal users.
• Respond to help desk tickets promptly and provide technical support.
• Install, configure, and maintain hardware and software components.
• Collaborate with IT team to ensure efficient system operation.
• Elevate issues as needed and document resolutions.

Skills

Verbal and written communication

Respect and discretion

Organizational skills

Fast-paced environment adaptability

Microsoft Office proficiency

Education

2 year degree

Experience as Help Desk Technician (preferred)

Tools

Microsoft Office Suite

Job description

Job Details

Job Location: JRK Property Holdings - LOS ANGELES, CA 90025

Position Type: Full Time

Education Level: 2 Year Degree

Salary Range: $38.00 - $42.00 Hourly

Travel Percentage: Up to 25%

Job Shift: Day

Job Category: Information Technology

As a Help Desk Technician, you provide technical support to our internal users.

The How…

Your focus is on troubleshooting hardware and software issues, assisting with systems, network and server maintenance, ensuring timely resolution of technical problems and addressing/resolving helpdesk tickets.

You will utilize your experience in a help desk support role to promptly respond to help desk requests and provide technical support. You will troubleshoot hardware and software issues and elevate them as needed. You will install, configure, and maintain hardware and software components and collaborate with the IT team to ensure the efficient operation of all systems.

You naturally treat everyone with respect and dignity, accept responsibility, take ownership of tasks, and follow through on commitments. These qualities, combined with your ability to maintain a high level of discretion and handle situations confidently in a fast-paced environment, will help you succeed in the position.

The Details…

You will work full-time, Monday through Friday.

Benefits

• medical, dental, vision, and basic life insurance options.
• The company provides auto-enrollment in its 401(k) plan after 60 days of employment.
• New employees accrue 80 vacation hours in the first year and earn paid sick leave per state or local requirements*.
• Eligible employees also receive paid holidays for ten holidays each year**.
• *The Company provides at least 40 hours of Paid Sick Leave per year in states with no state mandate.
• **To be eligible for holiday pay, employees must have completed 30 days of employment as of the holiday date.

About JRK…

JRK Property Holdings is a vertically integrated private equity real estate company with $6 billion in assets in 26 states. The company has been one of the country's most prolific buyers of multifamily properties, consistently ranking among the top owners and managers in the NMHC top 50 rankings. JRK’s time-tested ability to identify attractive investment opportunities and reposition properties physically and operationally has helped JRK deliver outsized risk-adjusted returns to investors over the past 30 years. JRK has more than $6.5 billion in buying power through its fully discretionary multifamily and hospitality funds. Since its inception, JRK has owned and operated 13 limited, full-service, and boutique hotels in top-tier markets nationwide. With the newly raised hospitality fund, JRK is expanding its hospitality division to rival the size of our multifamily division.

QualificationsRequired Skills and Abilities

• Excellent verbal and written communication skills with the ability to write and speak clearly and free of typos or grammatical mistakes
• Treats everyone with respect and dignity, accepts responsibility and takes ownership of tasks, follows through on commitments, and maintains confidentiality
• Excellent organizational skills and attention to detail, strong time management skills with a proven ability to meet goals and deadlines
• Ability to function well in a fast-paced, high-volume environment
• Proficient with Microsoft Office Suite or related software

Education and Experience

• A High School Degree is required; an associate or bachelor’s degree in relevant areas of study is highly preferred
• Proven experience as a Help Desk Technician or similar role
• Proficiency in Windows and Mac operating systems
• Basic understanding of networking concepts
• Excellent problem-solving and communication skills
• Customer-oriented approach

Physical Requirements

• Expected work hours: 7:30 to 5:00, Monday through Friday, with occasional weekends
• Travel: Occasionally may need to drive a personal vehicle for business; may occasionally travel (approximately 5%)
• Work environment and physical demands: General office environment
• FLSA Status: Non-exempt

JRK Property Holdings is an Equal Opportunity Employer. We will consider all qualified Applicants, including those with Criminal Histories, for employment in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.