Helpdesk Tech

Insight Global; Pennsauken Township (NJ); On-site; USD 28,000 - 33,000; Full time

Job summary

Insight Global is seeking a Help Desk Technician to join its Application Support team in Pennsauken, NJ. You will handle incoming requests via phone, email and the ticketing system, resolving a steady flow of tickets and providing proactive updates to users.

Responsibilities include password resets, troubleshooting MS Office/Outlook, EMR support, and Okta registration issues, with a focus on white-glove service and fast resolution in a high-volume environment.

Qualifications

• 1-2 years of IT experience, such as help desk or internship.
• 4 years bachelor's degree required.
• Previous customer service experience handling phone calls.
• Experience supporting and troubleshooting MS Office.
• Experience using Okta single sign-on.
• Experience using a ticketing system.
• Commutable to South Jersey area.

Responsibilities

• Handle incoming support requests via phone, ticketing system, and email.
• Provide white-glove customer service and timely status updates.

Skills

IT experience

Customer service

Okta SSO

Ticketing system

Communication skills

Education

Bachelor's degree

Tools

Okta

MS Office

Ticketing system

Job description

Job Description

A large home healthcare organization is seeking a Help Desk Technician to join its Application Support team. This role will be responsible for handling incoming technical support requests via phone, the ticketing system, and email. The environment is fast-paced and high-volume, with an average of 15-20 calls per day, translating to approximately 20 tickets resolved daily and 100 tickets per week. Common issues include password resets, troubleshooting Microsoft Office applications (such as Outlook not responding), and supporting internal EMR applications. The role will also address Okta registration and authentication issues, among other technical challenges. In addition, this individual will provide white-glove customer service by proactively following up with users to ensure issues are fully resolved and by providing timely updates on the status of outstanding requests.

Contract/Contract-to-Hire Roles:

Compensation:

$20hr to $24hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

1-2 years of IT experience -- geek squad, internship or corporate experience

4 years bachelor's degree

Previous customer service experience dealing with phone calls Experience supporting and troubleshooting MSOffice

Experience using Okta single sign on

Experience using a ticketing system

Commutable to south jersey area