IT Help Desk Technician

Networking Technologies, LLC; Virginia Beach (VA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Paid time off

401(k)

Training & certifications

Career growth

Diverse projects

Job summary

Networking Technologies + Support is seeking a motivated IT Help Desk/Desktop Support specialist in Virginia Beach. You will provide Tier I/II support, troubleshoot Windows 10/11 PCs, printers, and mobile devices, and resolve hardware, software, and network issues.

You will document incidents with ServiceDesk Plus and support endpoint management. You will also create AD accounts, manage permissions, install hardware/software, and escalates complex issues while maintaining SLAs.

Qualifications

• 2+ years of IT Help Desk or desktop/technical support experience.
• Hands-on experience with ManageEngine tools is highly preferred.
• Experience supporting Windows 10/11, M365, AD, printers, and mobile devices.
• Familiarity with TCP/IP, DNS, DHCP, VPN and strong troubleshooting.
• Excellent verbal and written communication; customer-service oriented.

Responsibilities

• Provide Tier I/II help desk and desktop support for employees.
• Troubleshoot Windows 10/11 desktops, laptops, printers, and mobiles.
• Resolve hardware, software, network, and M365 issues.
• Document incidents using ServiceDesk Plus and manage requests.
• Support endpoint deployment, patching, asset management with endpoint Central.
• Create and manage Active Directory accounts, passwords, and group memberships.
• Install, configure, and maintain desktop hardware/software.
• Escalate complex issues and maintain timely communication.
• Deliver outstanding service while meeting SLAs and ITIL processes.

Skills

IT Help Desk

Desktop Support

Technical Support

Education

No degree specified

Tools

ManageEngine ServiceDesk Plus

ManageEngine Endpoint Central

Job description

What You'll Do

• Provide Tier I/II Help Desk and desktop support for employees.


• Troubleshoot Windows 10/11 desktops, laptops, printers, mobile devices, and peripherals.


• Resolve hardware, software, network connectivity, and Microsoft 365 issues.


• Document, prioritize, and resolve incidents and service requests using ManageEngine ServiceDesk Plus.


• Support endpoint deployment, software installation, patch management, and asset management using ManageEngine Endpoint Central.


• Create and manage Active Directory user accounts, password resets, group memberships, and permissions.


• Install, configure, and maintain desktop hardware and software.


• Escalate complex technical issues while ensuring timely customer communication.


• Deliver exceptional customer service while meeting established service level agreements (SLAs).


• Follow ITIL-based incident, request, and problem management processes.

Preferred Qualifications

• 2+ years of IT Help Desk, Desktop Support, or Technical Support experience.


• Hands-on experience with ManageEngine, ServiceDesk Plus, and/or ManageEngine Endpoint Central is highly preferred.

Experience supporting:

• Windows 10/11


• Microsoft 365


• Active Directory


• Printers and peripheral devices


• Mobile devices (iOS/Android)


• Familiarity with basic networking concepts (TCP/IP, DNS, DHCP, VPN).


• Strong troubleshooting and analytical skills.


• Excellent verbal and written communication skills.


• Passion for providing outstanding customer service.

What Makes You Successful

• Positive, customer-first attitude.


• Ability to multitask and prioritize in a fast-paced support environment.


• Strong documentation and organizational skills.


• Desire to continuously learn new technologies.


• Ability to work collaboratively with technical teams and end users.

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Benefits: Start on Day 91 of employment

Schedule: M-F

Why Join NTS?

• Competitive pay


• Medical, Dental, and Vision Insurance


• Paid Time Off and Holidays


• 401(k)


• Ongoing technical training and certification opportunities


• Career advancement within a growing technology company


• Opportunity to work on diverse and challenging infrastructure projects

At Networking Technologies + Support, you'll help build the technology infrastructure that keeps businesses connected. If you enjoy hands-on installation work, networking, and delivering quality solutions to clients, we'd love to hear from you.

Networking Technologies + Support (NTS) is an Equal Opportunity Employer.

Must be able to pass criminal background check, have a valid license and reliable transportation.