IT Help Desk Technician

Martin County Hospital District; Stanton (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Martin County Hospital District in Stanton, TX is seeking a Help Desk Technician to deliver first-line IT support to staff, resolve hardware, software, and network issues, and ensure reliable technology for clinical and administrative operations.

The role prefers 1–3 years of experience in IT support and familiarity with Windows and Microsoft 365 environments; healthcare experience is a plus.

Qualifications

• 1–3 years of experience in IT support or help desk.
• Experience supporting Windows and Microsoft 365 environments preferred.
• IT-related certificate preferred but not required.

Responsibilities

• Provide first-line IT support to employees and authorized users.
• Troubleshoot hardware, software, network, telecommunications, and user-access issues.
• Escalate complex issues to appropriate IT personnel.
• Support clinical and business operations to maintain availability, security, and reliability of technology systems.

Skills

Technical support

Customer service

Education

IT support certificate

Tools

Microsoft Windows

Microsoft 365

Job description

History:

Martin County Hospital District (MCHD) was organized in 1967 and has boundaries coterminous with Martin County, Texas. It is located in the heart of West Texas. Opened in 1949, the hospital was originally located near downtown Stanton. This facility served the community well for many years but was replaced with a state of the art 18 bed facility in 2012. The new facility is located on I20 and has been designated as a Critical Access Hospital.

POSITION PURPOSE

The Help Desk Technician provides first-line technical support to employees and authorized users throughout the organization. This position is responsible for receiving, documenting, troubleshooting, and resolving hardware, software, network, telecommunications, and user-access issues. The Help Desk Technician ensures timely and professional customer service while escalating complex issues to appropriate IT personnel. This position plays an important role in supporting clinical and business operations by helping maintain the availability, security, and reliability of technology systems. One to three years of experience providing technical support, help desk support, desktop support, or related IT experience preferred. Experience supporting Microsoft Windows and Microsoft 365 environments preferred. Experience in a healthcare or other highly regulated environment is preferred but not required.

Requirements

• Education and/or experience in IT support responsibilities, preferred
• IT related certificate is preferred but not required.
• One (1) to Three (3) years experience as an IT Support Help Desk or other IT related position.

Mission Statement:

Committed to excellence, Martin County Hospital District will provide the highest quality, compassionate care to improve the lives of those we serve.

Vision Statement:

Martin County Hospital District strives to ensure the availability and viability of patient-centered primary and specialty care in a rural setting.

Martin County Hospital District is an equal opportunity employer that is committed to diversity, strong morals, values, and ethics. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.