Patient Access Supervisor

Martin County Hospital; Town of Texas (WI); Hybrid; USD 55,000 - 80,000; Full time

Job summary

Martin County Hospital District in Texas seeks an experienced Patient Access Supervisor to lead daily patient access operations, ensuring excellent customer service and revenue cycle integrity. You will coach frontline staff, monitor performance, and support the Patient Access Director with strategic initiatives and operational improvements.

The ideal candidate has 3–5 years in Patient Access or related healthcare operations, plus 2 years of leadership experience; associate degree required,

Qualifications

• 3–5 years of Patient Access, Registration, Revenue Cycle or Healthcare Operations experience.
• 2 years of leadership, supervisory, or team lead experience preferred.
• Experience with hospital and clinic registration processes strongly preferred.
• Experience managing performance metrics and operational improvement initiatives preferred.

Responsibilities

• Supervises daily patient access operations and ensures excellent customer service.
• Maintains revenue cycle integrity and supports staff performance.
• Provides leadership, coaching, and accountability for frontline staff.
• Assists the Patient Access Director with strategic initiatives and departmental oversight.

Skills

Leadership

Staff coaching

Customer service

Communication

Education

Associate degree

Bachelor's degree preference

Job description

Description

History:

Martin County Hospital District (MCHD) was organized in 1967 and has boundaries coterminous with Martin County, Texas. It is located in the heart of West Texas. Opened in 1949, the hospital was originally located near downtown Stanton. This facility served the community well for many years but was replaced with a state of the art 18 bed facility in 2012. The new facility is located on I20 and has been designated as a Critical Access Hospital.

Summary of Responsibilities:

Responsible for supervising daily patient access operations, ensuring exceptional customer service, maintaining revenue cycle integrity, supporting staff performance, and driving departmental goals. The Supervisor provides leadership, coaching, and accountability for frontline staff while assisting the Patient Access Director with strategic initiatives, operational improvements, performance management, and departmental oversight.

Requirements

Education:

Associate degree required; bachelor's degree in healthcare administration, Business Administration, or related field preferred.

Ability to operate personal computers and possess basic computer skills. Leadership, management abilities, and effective oral and written communications skills desired.

Licenses/Certificates:

N/A

Experience:

Three to five (3-5) years of Patient Access, Registration, Revenue Cycle, or Healthcare Operations experience.

Two (2) years of leadership, supervisory, or team lead experience preferred.

Experience with hospital and clinic registration processes strongly preferred.

Experience managing performance metrics and operational improvement initiatives preferred.

Mission Statement:

Committed to excellence, Martin County Hospital District will provide the highest quality, compassionate care to improve the lives of those we serve.

Vision Statement:

Martin County Hospital District strives to ensure the availability and viability of patient-centered primary and specialty care in a rural setting.

Martin County Hospital District is an equal opportunity employer that is committed to diversity, strong morals, values, and ethics. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.