IT Help Desk Technician

SystImmune; Redmond (WA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

100% paid premiums for medical/dental/vision

401(k) plan with company match

15 PTO days per year

11 paid holidays

Job summary

A leading biotech firm in Redmond is hiring an IT Help Desk Technician to support daily IT operations. The role involves troubleshooting hardware and software issues while assisting both onsite and remote employees. Ideal candidates will have an associate degree in IT or a related field and relevant experience. The company offers competitive salary and extensive benefits, fostering career growth and contribution to scientific innovation.

Qualifications

• Experience with service/help desk systems.
• Hands-on experience supporting modern operating systems like Windows and MacOS.
• Familiarity with network technologies including DNS and DHCP.

Responsibilities

• Serve as the first point of contact for employees experiencing technical issues.
• Troubleshoot basic hardware, software, and networking issues.
• Provide IT support for remote employees.

Skills

Troubleshooting hardware and software

Communication skills

Ability to prioritize tasks

Organizational skills

Education

Associate degree in Information Technology or related field

Tools

Microsoft Office Suite

Cisco managed switches

Job description

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Join to apply for the IT Help Desk Technician role at SystImmune

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SystImmune is a leading and well-funded clinical-stage biopharmaceutical company located in Redmond, WA and Princeton, NJ. It specializes in developing innovative cancer treatments using its established drug development platforms, focusing on bi-specific, multi-specific antibodies, and antibody-drug conjugates (ADCs). SystImmune has multiple assets in various stages of clinical trials for solid tumor and hematologic indications. Alongside ongoing clinical trials. SystImmune has a robust preclinical pipeline of potential cancer therapeutics in the discover and IND-enabling stages, representing cutting-edge biologics development. We offer an opportunity for you to learn and grow while making significant contributions to the company's success.

As part of our growth, we are seeking a dedicated IT Help desk Technician to join our IT team. This role is ideal for individuals who are passionate about supporting scientific innovation through exceptional IT support. You will work closely with experienced IT engineers who maintain a seamless technological infrastructure while gaining valuable hands-on experience in advanced IT projects.

Key Responsibilities:

• Serve as the first point of contact for employees experiencing technical issues, ensuring smooth daily operations across the organization.
• Troubleshoot basic hardware, software, and networking issues, including PCs, printers, mobile devices, and laboratory equipment.
• Provide IT support for remote employees, ensuring seamless technical operations across locations.
• Assist with system setups, configurations, and software installations.
• Configure and deploy workstations and lab equipment while adhering to security protocols.
• Work with IT/AV-related Software/Hardware
• Provision/decommission equipment and accounts when employees leave or join the company.
• Collaborate with senior IT engineers on infrastructure upgrades and server maintenance.
• Escalate issues to appropriate teams according to internal procedures and provide documentation of any actions taken.
  
  

Required Skills & Qualifications:

• Associate degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• Experience with service/help desk systems
• Hands-on experience supporting modern operating systems (Windows, MacOS, Linux, iOS, and Android)
• Proficiency in Microsoft Office Suite, Microsoft Teams, Cisco WebEx, Zoom, and strong capability to learn new software and systems.
• Familiarity with concepts of virtualized environments, cloud computing, and various network technologies including DNS, DHCP, and IP addressing.
• Familiarity with Cisco managed switches/routers, Palo Alto Firewalls, and basic cabling
• Ability to handle multiple requests/projects simultaneously and prioritize.
• Ability to demonstrate clear & confident communication skills both written and verbal.
• Ability to deal with problems and technical issues in a friendly, calm, and reassuring manner.
• Strong organizational skills
• Ability to lift or move items weighing up to 25 pounds.
• Ability to handle multiple requests/projects simultaneously and prioritize.
  
  

Compensation and Benefits:

The expected base salary range for this position is $60,000 - $90,000 annually. Actual compensation will be based on a variety of factors, including but not limited to a candidate’s qualifications, experience, and skills.

While most offers typically fall within the low to mid-point of the range, we may extend an offer toward the higher end for exceptional candidates whose background and expertise align strongly with the requirements of the role.

SystImmune is a leading and well-funded biotech company with a bright future. We offer an opportunity for you to learn and grow while making significant contributions to the company’s success. SystImmune offers a comprehensive benefits package including: 100% paid employee premiums for medical/dental/vision, also STD, LTD, a 401(k) plan with a 50% company match of up to 3% and a vesting schedule of only 5 years, 15 PTO days per year, sick leave, plus 11 paid holidays and MORE.

We offer an opportunity for you to learn and grow while making significant contributions to the company’s success.

SystImmune is an Equal Opportunity Employer. We welcome diverse talent and encourage all qualified applicants to apply.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, General Business, and Education

• Industries

  Wireless Services, Telecommunications, and Communications Equipment Manufacturing

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