IT Help Desk Technician

Wisenbaker Builder Services, Inc.; Pflugerville (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

A family-owned leader in interior finishes is seeking an IT Desktop Support Analyst to provide technical assistance to internal staff. The role involves troubleshooting computer issues, maintaining systems, and ensuring productivity through effective tech support. Join a collaborative environment with competitive benefits and opportunities for advancement.

Benefits

Competitive pay

Profit sharing

Health benefits

Retirement plans

Paid time off

Growth opportunities

Qualifications

• Minimum 3 years of experience in a technical support role.
• Strong understanding of Windows operating systems.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Diagnose and resolve user-reported computer and software issues.
• Assist staff via phone, email, and in-person support.
• Install and configure new software and hardware.

Skills

Troubleshooting

Communication

Problem-solving

Collaboration

Tools

Windows

Microsoft Office Suite

Job description

Job Purpose

Be the reason technology works when it matters most.When systems crash and logins fail, you’ll be the calm in the storm—the person who gets things running again and keeps our team moving.

At Wisenbaker, we know how frustrating tech problems can be—for both users and IT pros. That’s why we’re looking for someone who doesn’t just fix issues, but helps us stay ahead of them. If you're ready to make a meaningful impact by keeping people productive, we want you on our team.

Your Mission:

We are looking for an IT Desktop Support Analyst to provide technical assistance to our internal employees. You'll work closely with our team members to ensure their technology needs are met.

We are seeking a collaborative and self-motivated individual who is comfortable working both independently and as part of a team. You will be responsible for assisting colleagues with projects and initiatives. Your strong problem-solving abilities and commitment to innovative solutions will be invaluable in ensuring the smooth operation of our IT systems and supporting the productivity of our internal users.

Primary Duties & Responsibilities

What You'll Be Doing:

• Diagnose and resolve user-reported computer and software issues.
• Assist staff via phone, email, and in-person support.
• Install and configure new software and hardware on user desktops.
• Maintain accurate records of service requests and solutions.
• Manage user accounts and enforce security protocols.
• Perform regular maintenance tasks on desktop systems.
• Escalate complex problems to senior IT staff when necessary.

Qualifications & Required Skills

What We're Looking For:

• Minimum 3 year of experience in a technical support role.
• Strong understanding of Windows operating systems (Linux experience a plus!).
• Proven ability to troubleshoot hardware and software problems.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively.
• Proficiency in Microsoft Office Suite.

About the Company

Wisenbaker Builder Services is a family-owned industry leader in stylish, on-trend interior finishes for residential builders. As one of the nation’s largest providers of flooring, cabinets, countertops, and window coverings, we take pride in delivering quality craftsmanship and exceptional service. Recognized as a Great Place to Work in 2024, we foster a collaborative and innovative environment where our team thrives.

We believe in taking care of our people, offering competitive pay, profit sharing, health benefits, retirement plans, paid time off, and growth opportunities. At Wisenbaker, your success matters, and we’re committed to helping you build a rewarding career.

Job Type

Full-Time