IT Help Desk Technician

Comem; Mission (KS); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as an IT Help Desk Technician, where you will be a vital resource for providing first-level technical support. This role involves managing and securing a dynamic IT infrastructure, ensuring optimal performance and timely resolution of issues. You will have the opportunity to work with cutting-edge technology while supporting colleagues across various companies. If you have a passion for technology and a knack for problem-solving, this position offers a unique chance to grow your skills in a collaborative environment, making a tangible impact on the IT operations of the organization.

Qualifications

• Technical training in IT or relevant work experience is required.
• Good command of the English language is essential.

Responsibilities

• Install, configure, and maintain IT equipment.
• Manage user accounts and address requests via the ticketing platform.

Skills

Hardware Knowledge

Operating Systems

Application Software

Cybersecurity

Microsoft 365

Ticketing Tools

Education

Technical Training in IT

Relevant Work Experience

Tools

Microsoft Intune

Job description

Provide first-level technical support to colleagues across the group’s companies and contribute to the management, maintenance, and security of the IT infrastructure, aiming to enhance its efficiency.

The IT Help Desk Technician at COMEM Group is a key point of reference, responsible for delivering first-level support to users and managing an IT infrastructure in constant evolution.

Key responsibilities include:

• Install, configure, and maintain IT equipment.
• Manage user accounts and associated permissions.
• Promptly address user requests through the ticketing platform, documenting activities performed and their progress.

Educational requirements:

• Technical training in IT or relevant work experience in the role.
• Good command of the English language.

Technical skills:

• Practical knowledge of hardware, operating systems, and application software.
• Familiarity with managing corporate networks, IT infrastructures, and data centers, ensuring optimal performance and timely issue resolution.
• Experience in cybersecurity, including device protection via Microsoft Intune and implementing data backup solutions.
• Proficiency in Microsoft 365, with skills in managing user accounts and corporate configurations.
• Ability to utilize ticketing tools for request management and document technical activities by creating user-support guides.

Application Process:

Send us your application. Apply now!

Required Documents:
Curriculum Vitae*
Cover letter

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