IT Help Desk Technician

iSpring Water Systems; Cumming (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in Cumming, GA is seeking a reliable IT Help Desk Technician. The role involves providing technical support for hardware and software, managing network infrastructure, and ensuring compliance with IT policies. This position offers competitive pay, benefits, and growth opportunities in a supportive work culture.

Benefits

Paid holidays and vacation time

Health, dental, and vision insurance

401K retirement plan with employer contributions

Growth opportunities

Qualifications

• 2+ years of experience in IT support or help desk role.
• Proven ability to troubleshoot Windows OS and network connectivity.

Responsibilities

• Provide technical support for desktops, laptops, and printers.
• Manage and optimize the company's LAN and Wi-Fi infrastructure.
• Administer and maintain Windows and Linux virtual machines.

Skills

Troubleshooting

Documentation

Customer Service

Communication

Education

Associate’s degree in Computer Science

Tools

Windows

Linux

Microsoft 365

Hyper-V

AWS

Azure

Job description

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We are seeking a reliable and proactive IT Help Desk Technician to join our team. This position is responsible for maintaining and supporting the computers, printers, network connectivities, security cameras, and etc, also OS image and data backup and restore processes.

Key Responsibilities:

• Provide technical support for desktops, laptops, printers, and other office hardware and software issues.
• Manage and optimize the company's LAN, Wi-Fi, and general network infrastructure to ensure consistent uptime and performance.
• Support users with system installations, software configuration, account permissions, and troubleshooting.
• Administer and maintain Windows, including managing Hyper-V virtual machines;
• Install, configure, and maintain Linux virtual machines (primarily Ubuntu) for development and testing environments.
• Execute and monitor regular system and data backups; perform routine restore tests to verify backup integrity and disaster recovery readiness.
• Maintain accurate documentation of IT assets, procedures, and service requests.
• Collaborate with external vendors or IT consultants for system upgrades, hardware procurement, or specialized troubleshooting.
• Ensure compliance with IT policies and best practices for data security and equipment use.

Qualifications

Education

Associate’s degree or higher in Computer Science, Information Technology, or a related field.

Work Experience

• 2+ years of experience in an IT support or help desk role.
• Proven ability to troubleshoot Windows OS, network connectivity, and common office equipment.
• Experience in supporting Windows Server and virtualized environments (Hyper-V).
• Familiarity with Linux systems, particularly Ubuntu, and command-line usage.
• Proficient with Microsoft Windows environments, Microsoft 365, and office productivity tools.
• Working knowledge of networking protocols and systems (IP, DNS, DHCP, VPN, firewalls).
• Experience with backup and recovery tools, and cloud services like AWS or Azure is a plus.
• Strong documentation, communication, and customer service skills.
• Self-motivated, detail-oriented, and capable of managing multiple tasks in a fast-paced setting.

Language Requirements

• Proficiency in English; Chinese language skills are a plus.
• Competitive pay
• Paid holidays and vacation time
• Health, dental, and vision insurance
• 401K retirement plan with employer contributions
• Growth opportunities within a collaborative and supportive work culture

Additional Info

• Please send your resume to [e-mail] .
• Candidates must be comfortable commuting to Cumming, GA to be considered for this onsite position.
• Remote applicants and third-party agencies will not be considered.
• We kindly request that you do not call or make unscheduled visits regarding this position.

Principals only – no recruiters or solicitation inquiries, please.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Retail

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