IT Help Desk & Systems Support (Multiplatform)

Institute for Defense Analyses

Bowie (MD)

On-site

USD 68,000 - 109,000

Full time

13 days ago

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

Institute for Defense Analyses (IDA) in Bowie, Maryland, seeks a Computer Systems Support (Help Desk Technician) to provide frontline technical assistance for multi‑platform endpoints, networks, and AV systems.

Under supervision, you will troubleshoot issues, manage user accounts, assist with IT initiatives, and help ensure security and compliance while supporting extended coverage hours. U.S. citizenship and TS/SCI with polygraph are required.

Qualifications

Bachelor's degree in Computer Science or related field with 1 year minimum experience supporting microcomputer software, hardware, peripherals, networks and user support OR high school diploma with 3 years minimum experience.
Experience with Microsoft operating systems and Linux operating systems.
Ability to lift and move equipment as necessary.
Working knowledge of ticketing and inventory software.
Working knowledge of servers, systems, and software.
Working knowledge of Ethernet, TCP/IP, network cabling and remote access methodologies.
Self-motivated and able to work with minimal supervision.
Strong written and verbal communication skills.
Willingness to work hours outside of a regular schedule.
US citizenship is required.
Ability to obtain and maintain a Top Secret SCI with polygraph clearance.
Ability to obtain and maintain DoD 8570 IAT II certification within 6 months of hire date.

Responsibilities

Responds to Help Desk Requests and Change Requests following SOPs; troubleshoots and resolves issues across operating systems and applications.
Provides operational support and administrative tasks including warranty/licensing, records management, configuration management and inventory processing.
Assists in IT technology initiatives; partners with engineering to deploy and transition operational support.
Maintains systems to meet business and security requirements.
Keeps classified and unclassified systems and services available.
Communicates problems and outages to IT Manager.
Triages issues from end users and responds to alerts from systems and vendors.
Creates/suspends/removes user accounts as needed.
Sets up/breaks down equipment in offices, data centers, labs and event spaces.
Tests equipment and systems for early fault detection.
Supports other centers on technologies as needed.