Hybrid IT Technician II — Help Desk & Mac/Windows Support

University of Colorado; Aurora (CO); Hybrid; USD 51,340 - 59,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Disability insurance

Life insurance

Vision insurance

Retirement plans

Paid time off

Vacation days

Sick days

Holiday leave

Tuition benefit

ECO Pass

Job summary

University of Colorado Anschutz is seeking an IT Technician II to provide desktop and laptop support, manage tickets in Zendesk, and assist end users in a healthcare education environment. The role supports Windows, MacOS, and Office 365, with onboarding/offboarding and coordination with OIT on a hybrid schedule.

Responsibilities include hardware/software troubleshooting, user account management, and contributing to a collaborative IT team.

Qualifications

• Excellent written and oral communication skills.
• Ability to work well in a team environment.
• Demonstrated initiative and be a self-starter/ self-motivated worker.
• Willingness to learn.
• Windows knowledge.
• Zendesk knowledge.
• Mac OSX and iOS knowledge.
• Office 365 knowledge.
• Attention to detail.

Responsibilities

• Computer Support and Ticket Resolution (35%).
• Hardware and Software Support (25%).
• Onboarding and Offboarding Users (10%).
• Coordinate with the Office of Technology (OIT) (5%).
• Assignment and Updating Zendesk Tickets (5%).

Skills

Excellent communication

Teamwork

Initiative/self-motivated

Willingness to learn

Attention to detail

Tools

Zendesk

Windows knowledge

MacOS/iOS knowledge

Office 365 knowledge

Job description

University of Colorado Anschutz is seeking an IT Technician II to provide desktop and laptop support, manage tickets in Zendesk, and assist end users in a healthcare education environment. The role supports Windows, MacOS, and Office 365, with onboarding/offboarding and coordination with OIT on a hybrid schedule.

Responsibilities include hardware/software troubleshooting, user account management, and contributing to a collaborative IT team.