IT Help Desk Specialist & User Support

City-of-Deer-Park; Deer Park (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

City of Deer Park seeks an IT Help Desk Specialist to provide first-line technical support for desktop, peripherals, and software applications. You will log requests, troubleshoot Windows and Microsoft 365, and assist staff with hardware issues, account access, and printer problems.

Responsibilities include imaging computers, maintaining records, and following IT policies. Strong communication and problem-solving skills are essential; willingness to learn and adapt in a fast-paced city

Qualifications

• High school diploma or GED required.
• Associate degree or IT certification preferred.
• Prior help desk or technical support experience preferred.
• Strong communication and troubleshooting skills.
• Familiarity with Windows, Microsoft 365, and common office software.

Responsibilities

• Answer Help Desk calls and walk-up requests; create work orders.
• Provide first-level support for desktops, laptops, printers, and mobile devices.
• Troubleshoot hardware/software, passwords, and network issues.
• Support Windows, Microsoft 365, and city software systems.

Skills

Help desk support

Customer service

Windows

Microsoft 365

Troubleshooting

Hardware

Software

Security awareness

Communication

Education

High school diploma or GED

Associate degree or technical certification in IT

Tools

Active Directory

MS 365 Admin Center

Job description

City of Deer Park seeks an IT Help Desk Specialist to provide first-line technical support for desktop, peripherals, and software applications. You will log requests, troubleshoot Windows and Microsoft 365, and assist staff with hardware issues, account access, and printer problems.

Responsibilities include imaging computers, maintaining records, and following IT policies. Strong communication and problem-solving skills are essential; willingness to learn and adapt in a fast-paced city