Senior IT Help Desk & Systems Support (Onsite)

IXL Learning; San Mateo (CA); On-site; USD 39,000 - 45,000; Full time

Job summary

IXL Learning is seeking a Help Desk Specialist for our San Mateo, CA office to deliver advanced technical support to IXL’ers, troubleshoot across macOS, Windows and Linux, and mentor junior team members. The role offers a Monday–Friday in-office schedule in a fast-paced edtech environment.

The position requires a Bachelor’s degree in computer information systems or a related field and 3–5 years of help desk experience, with strong communication and a customer-centric mindset.

Qualifications

• Bachelor’s degree in computer information systems or a related field.
• 3–5 years of experience in help desk support.
• Experience managing conference rooms and A/V equipment.
• Excellent written and spoken communication skills.
• Strong ability to prioritize tasks, use resources wisely, and drive process improvement.
• Customer-centric attitude with a strong passion for helping others.
• Passion for improving education through technology.

Responsibilities

• Provide advanced technical support and mentorship to help desk specialists.
• Deliver timely, professional, and effective technical assistance to internal customers.
• Oversee deployment, maintenance, troubleshooting, and support of software, hardware, and OSes on macOS, Windows, and Linux.
• Resolve complex tickets involving hardware, software, and malware.
• Assist in administering Google Workspace, Vonage, Entra ID, and other critical office-wide systems.
• Enhance documentation for processes, training, and internal resources.
• Contribute to technology integration of mergers and acquisitions across business units.

Job description

IXL Learning is seeking a Help Desk Specialist for our San Mateo, CA office to deliver advanced technical support to IXL’ers, troubleshoot across macOS, Windows and Linux, and mentor junior team members. The role offers a Monday–Friday in-office schedule in a fast-paced edtech environment.

The position requires a Bachelor’s degree in computer information systems or a related field and 3–5 years of help desk experience, with strong communication and a customer-centric mindset.