In-Office IT Help Desk Associate - Windows/Mac/Linux Support

IXL Learning; San Mateo (CA); On-site; USD 71,635,000 - 80,231,000; Full time

Job summary

IXL Learning, a developer of personalized learning products, seeks a Help Desk Associate to support employees in our San Mateo, CA office. The role is full-time with office hours Monday–Friday.

You will provide timely technical assistance, deploy and troubleshoot macOS/Windows/Linux environments, and help administer Google Workspace and other office systems while maintaining clear internal documentation.

Qualifications

• Bachelor’s degree is required.
• Some experience in a customer-facing role in a corporate setting is preferred.
• Strong written and oral communication skills.
• Exceptional critical thinking, research, and problem-solving skills.
• Ability to prioritize tasks and work efficiently.
• Customer-centric attitude with a strong passion for helping others.
• Detail-oriented and exceptionally organized.
• Passion for improving education through technology.

Responsibilities

• Provide timely, professional technical assistance to our employees.
• Deploy, maintain, troubleshoot, and support software, hardware, and operating systems on macOS, Windows, and Linux platforms.
• Efficiently research and resolve support tickets involving hardware, software, and malware.
• Assist in administering Google Workspace, Vonage phone system, Entra ID, and other key office-wide systems.
• Develop and maintain clear documentation for processes, training, and internal resources.

Skills

Communication skills

Problem solving

Prioritization

Customer-focused

Education

Bachelor’s degree

Job description

IXL Learning, a developer of personalized learning products, seeks a Help Desk Associate to support employees in our San Mateo, CA office. The role is full-time with office hours Monday–Friday.

You will provide timely technical assistance, deploy and troubleshoot macOS/Windows/Linux environments, and help administer Google Workspace and other office systems while maintaining clear internal documentation.