IT Help Desk Specialist — iPad & Azure AD Expert

Upperline Health Inc; Nashville (TN); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Upperline Health Inc in Nashville is seeking a proactive Helpdesk Technician to serve as the first point of contact for employees, delivering essential technical support and maintaining a smooth IT environment.

The role focuses on diagnosing hardware, software and network issues, troubleshooting iPads, managing Azure AD users/groups, and supporting Meraki MDM across devices, with strong problem‑solving and customer service skills.

Qualifications

• 2 years of proven IT helpdesk experience.
• Experience troubleshooting iOS devices (iPads).
• Basic SQL knowledge.
• Strong networking and Wi-Fi knowledge.
• Experience with Azure AD for user/group management.
• Familiarity with Meraki MDM.
• Excellent problem-solving and customer service.
• Ability to work independently.

Responsibilities

• Serve as the primary point of contact for end-user IT support requests.
• Diagnose and resolve hardware, software, and network issues.
• Troubleshoot and support mobile devices, with emphasis on iPads.
• Assist with Wi-Fi and network connectivity.
• Perform basic administrative tasks in Azure AD.
• Work with SQL databases, running basic queries.
• Manage devices using an MDM platform, prefer Meraki.
• Set up new user accounts, workstations, and equipment.
• Maintain accurate records of support tickets and solutions.

Skills

iPad troubleshooting

Azure AD administration

SQL basics

Networking fundamentals

MDM platform (Meraki)

End-user support

Customer service

Tools

Meraki MDM

Azure AD

Job description

Upperline Health Inc in Nashville is seeking a proactive Helpdesk Technician to serve as the first point of contact for employees, delivering essential technical support and maintaining a smooth IT environment.

The role focuses on diagnosing hardware, software and network issues, troubleshooting iPads, managing Azure AD users/groups, and supporting Meraki MDM across devices, with strong problem‑solving and customer service skills.