IT Help Desk Technician: iPad & Azure AD Expert

Upperline Health, Inc.; Nashville (TN); On-site; USD 52,000 - 66,000; Full time

Job summary

Upperline Health, Inc. is seeking a proactive Help Desk Technician in Nashville to be the first point of contact for employees, delivering essential IT support and maintaining a smooth tech environment.

The role requires 2 years in a helpdesk or similar setting, with strong skills in iPad troubleshooting, SQL basics, Azure AD, and Meraki MDM, plus solid customer service abilities. Equal opportunity employer.

Qualifications

• 2 years of proven experience in an IT helpdesk or technical support role preferred.
• Experience troubleshooting iOS devices, particularly iPads.
• Basic understanding of SQL.
• Strong understanding of network fundamentals, including Wi‑Fi connectivity.
• Experience with Azure AD for user and group management.
• MDM exposure, preferably Meraki MDM.

Responsibilities

• Serve as the primary point of contact for end-user IT support requests.
• Diagnose and resolve hardware, software, and network issues.
• Troubleshoot and support mobile devices, with focus on iPads.
• Assist with Wi-Fi and network connectivity issues.
• Perform admin tasks in Azure AD, including user/group management.
• Work with SQL databases, executing basic queries and assisting with issues.
• Support mobile devices via MDM (Meraki preferred).
• Set up new user accounts, workstations, and equipment.
• Maintain accurate records of support tickets and solutions.

Skills

IT helpdesk

iPad troubleshooting

SQL basics

Azure AD

Meraki MDM

Wi-Fi networking

Customer service

Communication skills

Independent work

Tools

None

Job description

Upperline Health, Inc. is seeking a proactive Help Desk Technician in Nashville to be the first point of contact for employees, delivering essential IT support and maintaining a smooth tech environment.

The role requires 2 years in a helpdesk or similar setting, with strong skills in iPad troubleshooting, SQL basics, Azure AD, and Meraki MDM, plus solid customer service abilities. Equal opportunity employer.