IT Help Desk Specialist III — 24/7 On‑Site Support

University of Rochester; City of Rochester (NY); On-site; USD 34,000 - 48,000; Full time

Job summary

University of Rochester is seeking a Help Desk Support role to assist clinical and office customers. The incumbent will handle calls, document needs, and resolve issues to keep computer systems running smoothly.

Responsibilities include supporting Windows, Mac, and Linux environments, using Zoom and MS Teams for conferencing, and escalating when necessary to ensure timely resolutions.

Qualifications

• High school diploma and 3 years of relevant experience required.
• Associate’s degree preferred; equivalent experience acceptable.
• Experience with Windows, Mac, and Linux environments is desired.

Responsibilities

• This job will provide help desk call support to our clinical and office area customers.
• Take phone calls, document customer needs, and help resolve issues in a timely manner.
• Escalate as needed to ensure smooth operation of departmental computer systems.

Skills

Help desk

Windows OS

Mac OS

Linux OS

Customer service

Troubleshooting

Phone support

Education

High School diploma or equivalent

Associate’s degree preferred

Or equivalent combination of education and experience

Tools

Zoom

MS Teams

XLTEK

BrainLab

Job description

University of Rochester is seeking a Help Desk Support role to assist clinical and office customers. The incumbent will handle calls, document needs, and resolve issues to keep computer systems running smoothly.

Responsibilities include supporting Windows, Mac, and Linux environments, using Zoom and MS Teams for conferencing, and escalating when necessary to ensure timely resolutions.