IT Help Desk Specialist II — End-User Support

Trafera; Arden Hills, Northern (MN, KY); Hybrid; USD 34,000 - 39,000; Full time

Job summary

Trafera is seeking an IT Help Desk Specialist II to deliver technical support to internal users in Arden Hills, MN. You will resolve hardware, software, and end-user issues, manage tickets end-to-end, and coordinate with the IT team to ensure reliability and security.

The role emphasizes customer-focused support, documentation, onboarding/offboarding, and ongoing improvement initiatives. Typical hours are Monday–Friday, 8:00 am–4:30 pm, with a full-time, nonexempt hourly status.

Qualifications

• High school diploma or equivalent; A+ and/or Network+ preferred.
• 3 years of progressive experience in technical support or related field.
• Strong customer-focused support and problem-solving skills.
• Excellent written and verbal communication with internal stakeholders.
• Ability to work in a fast-paced team environment and manage multiple tasks.

Responsibilities

• Support the execution of Trafera’s IT strategy and objectives.
• Perform weekly system checks to ensure automated operations function reliably.
• Assist in maintaining IT asset management system inventory.
• Collaborate with System Administrator on internal IT infrastructure setup.
• Create and maintain technical documentation and support resources.
• Respond to technical support requests and manage tickets end to end.
• Setup and configure hardware for employees and IT services.
• Onboard and offboard employees, provisioning/deprovisioning accounts and devices.
• Remediate endpoint patch and update compliance findings.
• Mentor peers and share resolution knowledge across the team.

Skills

Technical Support

Customer Service

End-user Support

Communication

Time Management

Team Collaboration

Education

High school diploma or GED/HiSET

Tools

Freshservice

Windows 11

Job description

Trafera is seeking an IT Help Desk Specialist II to deliver technical support to internal users in Arden Hills, MN. You will resolve hardware, software, and end-user issues, manage tickets end-to-end, and coordinate with the IT team to ensure reliability and security.

The role emphasizes customer-focused support, documentation, onboarding/offboarding, and ongoing improvement initiatives. Typical hours are Monday–Friday, 8:00 am–4:30 pm, with a full-time, nonexempt hourly status.