IT Help Desk Specialist I — Start Your Tech Career

GOEBEL FIXTURE COMPANY; Philadelphia (Philadelphia County); On-site; USD 30,000 - 34,000; Full time

Job summary

Worldgate LLC is seeking a Production Support Specialist I to serve as the first point of contact for IT assistance. You will handle inquiries via phone, email, or online tickets, perform remote troubleshooting, and guide users through problem-solving steps to resolution.

The role emphasizes reliability, punctuality, and excellent customer service, with documentation of interactions and ongoing participation in training and team meetings. On-site in Philadelphia, PA.

Qualifications

• Assist users via phone, email, or ticket submission.
• Provide remote troubleshooting and diagnostic questioning.
• Escalate complex issues per procedures.
• Document interactions and resolutions in ticketing system.
• Maintain clear and courteous communication with users.

Responsibilities

• Respond promptly to incoming help desk contacts.
• Perform remote troubleshooting to identify issues.
• Guide users to solve problems or escalate when needed.
• Escalate unresolved issues to next support level.
• Provide accurate information about IT products and services.
• Log all interactions and resolutions in the ticketing system.
• Follow up with users to confirm resolution and maintain updates.
• Share feedback with internal teams to improve processes.

Skills

Help desk

Remote support

Troubleshooting

Communication

Ticketing systems

Documentation

Education

High School Diploma or equivalent

Tools

Remote desktop tools

Support ticketing software

Job description

Worldgate LLC is seeking a Production Support Specialist I to serve as the first point of contact for IT assistance. You will handle inquiries via phone, email, or online tickets, perform remote troubleshooting, and guide users through problem-solving steps to resolution.

The role emphasizes reliability, punctuality, and excellent customer service, with documentation of interactions and ongoing participation in training and team meetings. On-site in Philadelphia, PA.