IT Help Desk Specialist I – Manufacturing & R&D

Medical Murray; Chicago (IL); On-site; USD 52,000 - 68,000; Full time

Job summary

Medical Murray is seeking an IT Support Specialist I to provide hands-on Level 1 technical help to employees across the organization at our Lake Zurich, IL location. You’ll troubleshoot computers, printers, accounts, and connectivity, ensuring users get the most from Office 365, Teams, and key business apps in a fast-paced manufacturing/R&D setting.

This is an excellent entry‑level opportunity for someone with a customer‑service mindset and strong troubleshooting skills who wants to grow

Qualifications

• Associate or Bachelor’s degree in Information Technology, Computer Science, Network Engineering, or a related field preferred.
• Previous IT support, Help Desk, Desktop Support, internship, or related technical experience preferred.
• Basic knowledge of computer hardware, Windows operating systems, software applications, user accounts, and network connectivity.
• Familiarity with Microsoft Office 365 and Windows-based environments.
• Familiarity with Microsoft Entra ID, Active Directory, and user account administration is preferred.
• Experience supporting technology within a manufacturing, engineering, or R&D environment is a plus.
• Knowledge of a programming or scripting language is a plus but not required.

Responsibilities

• Provide Level 1 technical support for computers, printers, tablets, peripherals, UPS systems, and other IT equipment.
• Troubleshoot common software and application issues involving Microsoft Office 365, Microsoft Teams, Dialpad, Epicor Kinetic, Minitab, SolidWorks, and other business applications.
• Support user accounts and access within Microsoft Entra ID/Active Directory, Epicor, and other company systems.
• Troubleshoot basic network and connectivity issues and escalations more complex issues when appropriate.
• Monitor Help Desk tickets and provide timely communication, troubleshooting, and resolution.
• Support new employee onboarding, including device preparation, account setup, system access, and basic technology orientation.
• Maintain accurate IT asset inventory and equipment records.
• Maintain and update IT procedures, troubleshooting guides, and other technical documentation.
• Escalate technical issues to appropriate IT team members when additional expertise or support is required.
• Deliver friendly, responsive, and professional technical support to employees at all levels of the organization.
• Assist with IT projects and other technology-related responsibilities as needed.

Skills

Troubleshooting

Customer service

Problem solving

Education

Associate or Bachelor’s degree in Information Technology, Computer Science, Network Engineering, or related field

Tools

Microsoft Office 365

Microsoft Teams

Epicor Kinetic

Minitab

SolidWorks

Active Directory / Entra ID

Job description

Medical Murray is seeking an IT Support Specialist I to provide hands-on Level 1 technical help to employees across the organization at our Lake Zurich, IL location. You’ll troubleshoot computers, printers, accounts, and connectivity, ensuring users get the most from Office 365, Teams, and key business apps in a fast-paced manufacturing/R&D setting.

This is an excellent entry‑level opportunity for someone with a customer‑service mindset and strong troubleshooting skills who wants to grow