IT Help Desk Specialist: Hardware, Software & Training

AHRC Nassau; Plainview (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

AHRC Nassau is seeking an IT Help Desk professional to provide first-line support for hardware, software, network, and application-related issues across the agency. You will diagnose and resolve technical problems, coordinate with vendors, and manage computer hardware lifecycle from installation to decommissioning.

The role includes maintaining inventory, enforcing IT policies, and delivering informal training to staff.

Qualifications

• BS in Computer Science required; A+ or Networking certificate preferred.
• 2 years Network Operating Systems experience preferred.
• 2 years’ experience with supporting Microsoft Office Suite of applications preferred.
• Strong troubleshooting, analytical, and problem-solving skills.
• Good interpersonal skills and the ability to work with technical and non-technical personnel.

Responsibilities

• Operates the agency’s IT help desk, providing first-line technical support for hardware, software, network, and applications.
• Diagnoses and resolves end-user technical problems, coordinating with vendors or higher-level IT staff for escalations.
• Manages installation, configuration, relocation, and decommissioning of computers, peripherals, printers, and IT equipment.
• Installs, upgrades, and maintains approved software applications with proper licensing.
• Maintains inventory records of IT hardware, software licenses, and assets.
• Enforces IT policies, standards, and procedures for hardware/software usage and security.
• Delivers informal one-on-one and small-group training to staff on hardware, software, and agency systems.
• Assists in implementing and supporting new technology deployments, system upgrades, and IT projects.
• Performs other duties and special projects as assigned.

Skills

Troubleshooting

Analytical thinking

Problem solving

Interpersonal skills

Education

BS in Computer Science

A+ or Networking certificate

Tools

Microsoft Office Suite

Job description

AHRC Nassau is seeking an IT Help Desk professional to provide first-line support for hardware, software, network, and application-related issues across the agency. You will diagnose and resolve technical problems, coordinate with vendors, and manage computer hardware lifecycle from installation to decommissioning.

The role includes maintaining inventory, enforcing IT policies, and delivering informal training to staff.