Help Desk Support

Paycom - ATS; Philadelphia (Philadelphia County); On-site; USD 42,000 - 60,000; Full time

Job summary

Almo is seeking an IT Support Specialist in Philadelphia, PA to respond to technical requests, troubleshoot hardware and software, and document resolutions. You will assist with password resets, device setup, and software installation.

The role requires an associate degree or higher, 1-3 years of IT experience, and strong problem-solving, communication, and customer service skills. This is an on-site position with growth opportunities and a collaborative team environment.

Qualifications

• Associate degree or higher; IT-related preferred.
• 1-3 years of IT experience (senior level 3+ years).
• Proficiency with Microsoft Office Suite.
• Strong problem-solving and communication skills.

Responsibilities

• Respond to requests for technical assistance in person, by phone, or electronically and render solutions.
• Communicate with end-users and respond to password resets and basic hardware/software setup.
• Maintain and document network hardware/software inventories and back up configurations.
• Install, configure, and test workstations with standard hardware/software/images.
• Install/uninstall approved software on end-user devices.
• Set up and assist with mobile devices and email on approved devices.
• Accurately document user interactions and escalate as needed.
• Support system or product migrations and track issues to resolutions.
• Senior role: diagnose and resolve hardware/software issues, install hardware, and advise on network updates.

Skills

Problem solving

Communication

Time management

Customer service

Attention to detail

Education

Associate degree or higher (IT related preferred)

Tools

Microsoft Office

Job description

Job Details: Job Location: Philadelphia, PA - Philadelphia, PA 19154, Position Type: Full Time, Job Category: Information Technology, Position Summary:

What you will do in this role:

• Respond to requests for technical assistance in person, via phone or electronically and render a solution in an efficient manner. Quickly define and solve problems, collect data, establish facts, draw conclusions and make decisions.
• Communicate with end-users and respond to basic requests for password reset, hardware and software setup and/or troubleshooting.
• Maintain and document the network hardware/software databases and backup all network configuration devices.
• Install, configure, and test workstations using standard hardware, software, and images
• Install/Uninstall approved software on end-user devices
• Setup and assist with mobile devices, including setup of Almo email on approved devices.
• Thoroughly and accurately document user interaction and properly escalat[e] to remediate issues
• Support systems or product migration
• Track and route problems and requests and document resolutions.
• Senior level role will:
  • Diagnose, research and resolve user technical hardware and software issues.
  • Be responsible for installation of hardware systems.
  • Provide recommendations for network updates, modifications and additions
  • Troubleshoot network communication issues with internet connections, switches, VPNs, cabling, and firewalls

Qualifications: What we look for in a candidate:

• Associates Degree or higher; IT related is preferred OR equipment experience
• 1-3 years of experience (Senior level role requires 3+ years)
• Proficiency or knowledge of Microsoft Office Suite
• Sharp problem-solving skills utilizing cognitive thinking and intuition for diverse client base
• Ability to work well under pressure, prioritize, and meet established goals in a timely manner
• Strong written and verbal communication, time management, and record keeping skills
• Customer service orientation

Almo is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.