Help Desk Specialist

Applitrack; Mesquite (TX); On-site; USD 33,000 - 48,000; Full time

Job summary

Mesquite ISD is hiring for an Auxiliary - Technical/Info Services/Technical Services role to deliver frontline IT support across a range of hardware and software issues. You will classify and troubleshoot problems, provide user training, and manage ticketed work orders for timely resolution.

The role requires a High School Diploma or GED and a Texas driver’s license, with 3+ years of enterprise IT experience and familiarity with HelpDesk software. Shift: Full-Time; wage: $24.25–$34.89/hour.

Qualifications

• Education/Certification: High School Diploma or GED; Valid Texas driver’s license.
• Special Knowledge/Skills: Working knowledge of PC hardware, peripherals, networks, and common software; basic to working software knowledge.
• Experience: Minimum of 3 years troubleshooting electronic devices in an enterprise environment; experience with HelpDesk software.

Responsibilities

• Researches, troubleshoots, documents user-support requests and inquiries for high-level IT support.
• Provides one-on-one and end-user training.
• Creates, maintains and distributes work orders via the ticketing system.
• Resets faculty, staff, and student network passwords.
• Provides support in person, by phone, or via remote access.
• Assists in monitoring district software licenses compliance.

Skills

Help desk support

Customer service

Communication skills

Training delivery

Organizational skills

Education

High School Diploma or GED

Texas driver’s license

Tools

Help Desk Software

Ticketing system

Remote access tools

Job description

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Frontline Applicant Tracking - Mesquite ISD

• Position Type:
  Auxiliary - Technical/Info Services/ Technical Services

Information Technology Compensation Plan
Pay Grade: 2($24.25-$34.89/Hour)
Shift Type: Full-Time
Wage/Hour Status: Non-Exempt
Reports To:Helpdesk Manager

EMPLOYMENT BEGINS:As soon as possible

PRIMARY PURPOSE:

Ensures adequate response to client requests for technical support.
Receives, classifies, and provides technical support, troubleshooting, and assistance to users on common-to-specialized computer hardware and software problems, network issues, audio-visual support requests, cabling requests.
Provides one-on-one and end-user training.

QUALIFICATIONS:

Education/Certification:
High School Diploma or GED
Valid Texas driver's license

Special Knowledge/Skills:
Requires a working knowledge of personal computer hardware, peripherals, audio-visual devices, cabling, networks, network equipment, and telecommunication equipment
Requires basic-to-working knowledge of features and characteristics of a variety of software such as but not limited to word processing, spreadsheet, database, graphics, help desk software, remote access software, e-mail, network management, Student Information Systems, Enterprise Resources Planning (ERP) systems, and system utilities
Requires basic knowledge of operating systems configuration, networks, network equipment, and telecommunication equipment
Requires a working knowledge of computer hardware and software inventory tools
Requires technical writing skills to document and convey troubleshooting steps in easy-to-learn formats
Requires communication skills to conduct one-on-one demonstrations and technical assistance over the phone and in person on the use and application of common software
Requires excellent organizational, communication, and interpersonal skills

Experience:

Minimum of 3 years' experience troubleshooting electronic devices in an enterprise environment preferred
Experience working with Enterprise level applications especially HelpDesk management software

MAJOR RESPONSIBILITIES AND DUTIES:

Researches, troubleshoots, documents call, user-support requests, and inquiries regarding questions and problems associated with providing
upper-level technical support to all Mesquite ISD employees and students
on a variety of technologies including, but not limited to, use of word processing; spreadsheet; database; graphics; help desk software; e-mail; network management software; internet; e-mail; asset inventory; and
computer hardware
Creates, maintains, and distribute work orders to desktop, network,
audio-visual, installation, phone, and asset, through ticketing system
Write and maintain documents that provide resolutions to computer and software related problems for technicians and clients
Creates and manages voicemail for Mesquite ISD's enterprise phone system
Receives, verifies, and processes new user account requests. Contacts departments to verify names and other information and conduct basic computer orientation
Assists in monitoring district software licenses compliance
Diagnoses issues and routes unresolved issues to the next level of support
Guides clients through Information Technology technical problem-solving process
Resetting faculty, staff, and students network passwords
Provides support in person, over the phone, or via remote access
Performs other duties as assigned

SUPERVISORY RESPONSIBILITIES:

None

WORKING CONDITIONS:

Mental Demands:
Ability to work in a high-pressure environment
Strong ability to multi-task
Occasional prolonged and irregular hours
Communicate well in both oral and written form

Physical demands/environmental factors:
Requires the ability to function indoors in an office environment engaged in work of primarily a sedentary nature
Requires arm-hand-finger dexterity to use a keyboard and pointing device for operating a microcomputer
Requires the near visual acuity to write and read written materials and computer screens
Requires the ability to use hearing and speech for personal and telephone IT conversations

The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities, duties, and skills that may be required.

Postings current as of 9/26/2026 7:29:35 AM CST.

Need Help?

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