Proactive End-User IT Support Specialist

Baycompanies; Green Bay, Northern (WI, KY); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Job summary

The Bay Family of Companies is seeking a desktop support specialist to maintain and troubleshoot a mostly virtualized workstation environment. You will support end users, manage hardware, software, and licenses, and help deploy new workstations to staff.

Responsibilities include helping users, configuring devices, and maintaining documentation while coordinating with the IT team to ensure smooth operations.

Qualifications

• Proven helpdesk experience and strong customer service skills.
• Ability to diagnose and resolve hardware/software issues.
• Experience supporting end users in a corporate environment.
• Familiarity with Active Directory and basic network concepts.

Responsibilities

• Provide primary helpdesk phone and ticket-based support.
• Resolve end-user problems and ensure satisfaction.
• Monitor and respond to requests via the IT helpdesk.
• Configure workstations, peripherals and software.
• Maintain inventory of equipment and licenses.
• Assist with onboarding of new users.
• Escalate issues to appropriate teams as needed.

Skills

Desktop support

Customer service

Time management

Troubleshooting

Education

High School Diploma

Associate degree in IS / related field

Tools

Helpdesk software

Active Directory

PC imaging / deployment

Job description

The Bay Family of Companies is seeking a desktop support specialist to maintain and troubleshoot a mostly virtualized workstation environment. You will support end users, manage hardware, software, and licenses, and help deploy new workstations to staff.

Responsibilities include helping users, configuring devices, and maintaining documentation while coordinating with the IT team to ensure smooth operations.