IT Help Desk Specialist – Developmental Disabilities

State of Missouri; Missouri; On-site; USD 36,000 - 61,000; Full time

Job summary

The Missouri Department of Mental Health (DMH), Division of Developmental Disabilities (DD) seeks a Program Specialist, functioning as a DD Help Desk Analyst to be located at Central Office in Jefferson City, Missouri, or at the Springfield Regional Office in Springfield, Missouri.

You will provide tier 1 help desk support for internal IT applications, manage user access and security roles, and contribute to creating user stories and feature descriptions.

Qualifications

• Bachelor’s Degree preferred and 1-3 years of relevant experience and/or appropriate certification.
• IT support experience involving mental health, social services, and developmental disability, Medicaid, or public health systems preferred.
• Lack of post-secondary education will not be used as the sole basis denying consideration.

Responsibilities

• Provide tier 1 help desk support for internal IT applications.
• Provision user access and security roles, answer questions and provide guidance.
• Generate user stories and feature descriptions for internal apps.
• Monitor issue reporting, manage help desk tickets, and test software updates.
• Review user roles and security settings and follow technical documentation.
• Communicate with DMH business users and document resolutions.

Skills

Critical thinking

Communication

Documentation

Multi-tasking

Team collaboration

Excel

Access

MS SQL

SharePoint

Agile concepts

Education

Bachelor’s Degree preferred

Tools

Microsoft Excel

Microsoft Access

MS SQL

SharePoint

Job description

The Missouri Department of Mental Health (DMH), Division of Developmental Disabilities (DD) seeks a Program Specialist, functioning as a DD Help Desk Analyst to be located at Central Office in Jefferson City, Missouri, or at the Springfield Regional Office in Springfield, Missouri.

You will provide tier 1 help desk support for internal IT applications, manage user access and security roles, and contribute to creating user stories and feature descriptions.