Vendor Service Coordinator Lead (Regional Office)

State of Missouri; Springfield (MO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Defined pension plan

Generous leave and holidays

Health insurance eligibility

Job summary

State of Missouri's Department of Mental Health seeks a Provider Relations Manager to oversee contractual processes, utilization review, and compliance for DMH contract providers.

The role supports coordination across Springfield and Kansas City regional offices, leading a Provider Relations team and ensuring adherence to state regulations and CSR requirements while advancing service quality for Missourians.

Qualifications

• Minimum 3+ years of relevant experience.
• Bachelor's degree preferred but not required.

Responsibilities

• Demonstrates knowledge of contractual processes, regulatory requirements, funding systems, and budget guidelines.
• Reviews policies related to utilization review, resource allocation, provider inquiries, QA data, service coordination referrals, and oversight.
• Provides technical assistance to providers, families, and staff regarding contract language, Medicaid Waiver standards, and recordkeeping.
• Leads and supervises the Provider Relations team, including hiring, performance documentation, timesheet approvals, meetings, and collaboration.
• Partners with providers to promote quality services and ensure adherence to state regulations and CSR requirements.
• Communicates effectively in written and verbal formats; maintains training, licensure, and travel readiness.
• Performs administrative, analytical, supervisory, and compliance duties to support departmental goals.

Skills

Years of experience

Education

Bachelor's degree preferred

Job description

Job Location: This position can be domiciled in either the DMH Springfield Regional Office or Kansas City Regional Office.

Why You’ll Love This Position

The Missouri Department of Mental Health is dedicated to the prevention, treatment, and public understanding of mental illness and developmental disabilities. By joining our team YOU can make a difference in the lives of those impacted by a mental illness or developmental disability so they can have the opportunity to pursue their dreams, live their lives to the fullest, and be a valued member of their communities.

• Demonstrates comprehensive knowledge of the contractual process, regulatory requirements, funding systems, budget guidelines, staffing patterns, and information management systems relevant to DMH contract providers.
• Reviews, understands, and applies policies and procedures related to utilization review, resource allocation, provider inquiries, quality assurance data, service coordination referrals, and ongoing provider oversight.
• Provides technical assistance and guidance to providers, families, and regional office staff regarding contract language, Medicaid Waiver standards, certification expectations, recordkeeping, and provider development.
• Leads and supervises the Provider Relations team, including hiring, performance documentation, timesheet approval, decision‑making, monthly meetings, and fostering an open, collaborative environment.
• Partners with providers to promote quality services and ensure adherence to state regulations, division directives, departmental guidelines, CSR requirements, and Provider Relations expectations.
• Communicates effectively in written and verbal formats; maintains required training, licensure, physical abilities, travel readiness, and consistent attendance as required for the role.
• Performs essential administrative, analytical, supervisory, and compliance‑related duties, along with additional tasks assigned to support departmental and regional goals.

Minimum Qualifications

• Three or more years of relevant experience. Bachelor's Degree is preferred but not required.

Lack of post‑secondary education will not be used as the sole basis denying consideration to any applicant.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.