IT Help Desk Specialist - Customer-Focused Tech Support

Titan Technologies; Destin (FL); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Titan Technologies, LLC in Destin, FL, seeks a Help Desk Technician to deliver frontline IT support for hardware, software, and user inquiries. You will log incidents in ServiceNow, document troubleshooting steps, and provide remote resolution via phone, email, or remote tools.

Requirements include 1–3 years of IT support, Windows 10/11, Office 365, and strong customer service skills. The role operates on a hybrid schedule with potential office visits as directed by management.

Qualifications

• 1-3 years of technical support or equivalent education/experience.
• Must be able to work shifts Monday–Friday, 6am–5pm CT.
• Hybrid schedule with travel to Destin, FL office as directed.
• Reliable home internet and dedicated workspace required.
• Experience with Windows 10/11, iOS/macOS, O365, and browsers.

Responsibilities

• Receive client queries by phone, email, or web access.
• Log incidents in ServiceNow and document details.
• Provide troubleshooting for software, hardware, and network issues.
• Escalate to appropriate staff when needed and track progress.
• Follow up to ensure customer satisfaction and SLAs.
• Meet internal performance targets and duties as assigned.

Skills

Customer service

Communication

IT support

Windows 10/11

iOS/macOS

Education

High School Diploma or GED

Tools

ServiceNow

Microsoft Office 365

Web browser configuration

Job description

Titan Technologies, LLC in Destin, FL, seeks a Help Desk Technician to deliver frontline IT support for hardware, software, and user inquiries. You will log incidents in ServiceNow, document troubleshooting steps, and provide remote resolution via phone, email, or remote tools.

Requirements include 1–3 years of IT support, Windows 10/11, Office 365, and strong customer service skills. The role operates on a hybrid schedule with potential office visits as directed by management.