IT Shift Associate

Alamance Foods; Graham (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

A regional food company in Graham, North Carolina, is seeking an IT Support Specialist to provide technical support and guidance to users. Responsibilities include troubleshooting hardware/software, maintaining systems, and manning the help desk. The ideal candidate will have at least 2 years of technical experience, an associate degree, and the ability to adapt to new technologies. This position entails lifting equipment and offers a first shift schedule from 7am to 3pm.

Qualifications

• Minimum 2 years of technical experience.
• Ability to lift and move equipment weighing 10-20 lbs.
• Willingness to learn and adapt to changing environments.

Responsibilities

• Provide technical support to users of hardware and software.
• Install or fix hardware and software as needed.
• Troubleshoot and resolve user issues promptly.
• Manning the help desk and responding to inquiries.
• Maintain networks and computer systems effectively.

Skills

Technical support expertise

Troubleshooting skills

Communication skills

Adaptability to new technologies

Help desk experience

Education

Associate degree or equivalent experience

High School Diploma / GED

Job description

Position Opportunity

We are looking for a dedicated IT Support Specialist to join our team. The ideal candidate will provide technical support and guidance to users, ensuring smooth operation of hardware and software systems.

Essential Duties/Responsibilities

• Providing guidance and technical support to users of hardware and software.
• Installing or fixing hardware and software as needed.
• Troubleshooting user issues and resolving them promptly.
• Manning the help desk and responding to inquiries.
• Maintaining networks and computer systems to ensure optimal performance.
• Communicating effectively with cross-functional teams to address IT needs.
• Adapting to changing environments and learning new technologies.
• Following directions and being open to continuous learning.
• Lifting and moving equipment weighing 10-20 lbs as required.

Qualifications

Education/Training/Certifications: Associate degree / Or Equivalent Experience plus

High School Diploma / GED

Related Experience: Minimum 2 years Technical Experience

Knowledge/Skills Experience:

• Providing guidance and technical support to users of hardware and software.
• Installing or fixing hardware and software as needed.
• Troubleshooting user issues and resolving them promptly.
• Manning the help desk and responding to inquiries.
• Maintaining networks and computer systems to ensure optimal performance.
• Communicating effectively with cross-functional teams to address IT needs.
• Adapting to changing environments and learning new technologies.
• Following directions and being open to continuous learning.
• Lifting and moving equipment weighing 10-20 lbs as required.

Travel Requirements: Ability to travel locally to company facilities in Graham, Burlington, and Mebane as needed.

Physical Requirements

• Standing
• Walking
• Sitting
• Use of hands, fingers
• Reaching with hands and arms
• Climb and balance
• Stoop, kneel, crouch or crawl
• Talk and hear
• Distance vision (clear vision at 20 feet or more)
• Color vision (ability to identify and distinguish colors)
• Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)
• Depth perception (three-dimensional vision, ability to judge distances and spatial relationships)

Alamance Foods Inc. is an equal opportunity employer and does not discriminate against persons because of age, race, color, creed, religion, disability, gender, ethnic or national origin, or veteran status. Alamance Foods Inc. prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability.

Employment Eligibility: Alamance Foods Inc. participates in the federal E-Verify program. All employment is contingent upon the successful completion of a Form I-9 and verification of authorization to work in the United States.

1st shift 7am-3pm