IT Help Desk Specialist

Solidus Resources, LLC; Winnemucca (NV); On-site; USD 55,000 - 75,000; Full time

Job summary

Solidus Resources, LLC is seeking an IT Support Specialist to maintain and optimize our IT systems, providing end-user support and contributing to security and efficiency. This role offers a hands-on, proactive environment within a growing company focused on high-potential gold assets.

You will handle hardware/software issues, assist with servers and backups, and participate in security and training initiatives to keep the organization secure and productive.

Qualifications

• 1-3 years IT Support experience.
• Expert communicator with white-glove service to senior leaders.
• Solid knowledge of computer systems, hardware, software, and network administration.
• Strong experience with Microsoft Windows and Office applications.
• Proficient in troubleshooting technical issues and finding timely solutions.
• Proactive, able to work independently and in a team.
• Bachelor's degree in CS/IT or related field preferred.

Responsibilities

• Provide day-to-day technical support to end-users, addressing hardware, software, and network inquiries.
• Troubleshoot and resolve IT issues remotely or on-site to minimize business disruption.
• Assist in setting up and configuring workstations, printers, and peripherals.
• Maintain servers, ensuring stability, security, and performance.
• Monitor resource utilization, identify bottlenecks, and avoid disruptions.
• Assist in data backups and disaster recovery planning.
• Collaborate on implementing network security measures with the Senior Systems Administrator.
• Create and maintain technical documentation and conduct training sessions.

Skills

IT support

Executive service

Computer systems

Windows & Office

Troubleshooting

Problem solving

Teamwork

Proactivity

Tech trends

Education

Bachelor's degree

Job description

About Us

Solidus Resources is a U.S.-based gold development company backed by Waterton Mining. The company is focused on advancing the Spring Valley Gold Project in Pershing County, Nevada, and specializes in taking high potential gold assets through late-stage development and into production. Solidus applies a technically rigorous, capital-disciplined approach to mine development, with a strong emphasis on environmental stewardship, operational safety, and community engagement.

The Spring Valley Gold Project is located in the prolific Humboldt Range, an area with approximately 60 million ounces of gold endowment within a 50-mile radius. Envisioned as a long-life, low-cost open-pit, heap-leach operation, Spring Valley has a robust resource base and considerable exploration upside along a 7-mile strike length across the Black Ridge fault zone.

With a leadership team experienced in engineering, permitting, and large-scale project execution, Solidus Resources is advancing Spring Valley through feasibility, permitting, and construction, with a clear path toward operational readiness. The company’s goal is to responsibly unlock the value of U.S.-based gold assets while building a reputation for excellence in project delivery and sustainable development.

Position Overview

As the IT Support Specialist, you will play a vital role in maintaining and optimizing our IT systems and ensuring their smooth operation. You will be responsible for handling various technology-related tasks, providing technical support to end-users, and contributing to the overall efficiency and security of our technology environment. This is an excellent opportunity for a proactive and versatile IT professional to contribute to our organization's success and be part of an exciting journey in the world of whiskey-making.

Job Responsibilities

User Support and Technical Assistance

• Provide day-to-day technical support to end-users, addressing hardware, software, and network-related inquiries promptly and efficiently.
• Troubleshoot and resolve IT issues, either remotely or on-site, ensuring minimal disruption to business operations.
• Assist in setting up and configuring workstations, printers, and other peripherals for employees.

System Administration

• Assist in maintaining our servers, ensuring their stability, security, and optimal performance.
• Monitor system resource utilization, identify potential bottlenecks, and take proactive measures to avoid disruptions.
• Assist in data backups and contribute to disaster recovery planning.

Network Management

• Collaborate with the Senior Systems Administrator to implement network security measures and prevent unauthorized access.

Software And Hardware Management

• Install, upgrade, and configure software applications, ensuring they are properly licensed and updated.
• Maintain an inventory of hardware and software assets, ensuring compliance with licensing agreements.

IT Security And Compliance

• Assist in implementing and enforcing IT security policies and procedures to safeguard sensitive data and protect against cyber threats.
• Stay informed about the latest security threats and best practices, and actively participate in security awareness programs.

Documentation And Training

• Create and maintain technical documentation, including user guides and standard operating procedures.
• Conduct training sessions to empower employees with essential IT skills and best practices.

Must Have Qualifications

• 1-3 years of work experience as an IT Support Specialist, or a similar role.
• Expert communicator with strong experience providing white-glove service to senior leaders and executives.
• Solid knowledge of computer systems, hardware, software, and network administration.
• Strong experience with Microsoft Windows and Office applications.
• Proficiency in troubleshooting technical issues and providing timely solutions.
• Strong problem-solving skills and the ability to work both independently and collaboratively in a team environment.
• A passion for technology and a proactive attitude towards staying updated with the latest IT trends and developments.
• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.