IT Help Desk Specialist

Pomeroy; Cleveland (OH); On-site; USD 40,000 - 50,000; Full time

Job summary

Pomeroy in Cleveland, OH is seeking a Help Desk Technician to provide first-line technical support for hardware, software, printers, and network connectivity. The role involves guiding end users through problem solving, triaging tickets, and escalating unresolved issues to the Service Desk as needed.

Qualified candidates typically have 1–3 years in a Help Desk environment and strong knowledge of standard hardware and operating systems.

Qualifications

• 1 to 3 years’ experience in a Helpdesk/Service Desk environment
• Strong knowledge of standard hardware/software/operating systems

Responsibilities

• Provide Help Desk support and resolve problems to the end user’s satisfaction.
• Provide technical assistance and support related to computer systems, hardware and/or software.
• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority, as well as priority level set on the ticket itself
• Walk staff through problem-solving process Report unresolved issues to the Service Desk for escalation
• May provide hands on support for projects and assisting the desktop support team.

Skills

Help desk experience

Hardware knowledge

Software knowledge

Operating systems

Job description

Pomeroy in Cleveland, OH is seeking a Help Desk Technician to provide first-line technical support for hardware, software, printers, and network connectivity. The role involves guiding end users through problem solving, triaging tickets, and escalating unresolved issues to the Service Desk as needed.

Qualified candidates typically have 1–3 years in a Help Desk environment and strong knowledge of standard hardware and operating systems.