On-Site IT Help Desk Technician

Crown; New Bremen (OH); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Dental/Vision benefits

401K retirement plan

Life and disability insurance

Paid parental leave

Paid holidays

Paid vacation

Tuition reimbursement

Job summary

Crown Equipment Corporation in New Bremen, OH is seeking an on-site IT Help Desk specialist to provide first-line support for computer hardware and software. You will troubleshoot end-user issues, install peripherals, and assist with network access and file shares.

Responsibilities include configuring PCs, laptops, printers, and data devices; supporting Windows 11, Windows Embedded, and Linux; and coordinating with remote admins to maintain system uptime.

Qualifications

• High school diploma or equivalent required.
• 1–2 years' experience with PC operating systems and business apps preferred.
• Good communication and interpersonal skills.
• Knowledge of Windows 11, Wyse Thin OS, SCCM, Outlook, and Active Directory preferred.

Responsibilities

• Provide basic technical support for computer software and hardware issues using established processes.
• Identify and resolve software applications and business processes; troubleshoot hardware.
• Install, configure, and verify operation of PCs, data collection devices, monitors, and printers.
• Provide technical support for machines running Windows, Windows Embedded, Linux, to connect to network and file shares.
• Assist on-site as a liaison for remote network and server administrators.

Skills

Good communication

Driver's license

Troubleshooting

Teamwork

Education

High school diploma or equivalent

Tools

Windows 11

Wyse Thin OS

Microsoft SCCM

Outlook

Active Directory

Linux basics

Job description

Crown Equipment Corporation in New Bremen, OH is seeking an on-site IT Help Desk specialist to provide first-line support for computer hardware and software. You will troubleshoot end-user issues, install peripherals, and assist with network access and file shares.

Responsibilities include configuring PCs, laptops, printers, and data devices; supporting Windows 11, Windows Embedded, and Linux; and coordinating with remote admins to maintain system uptime.