Remote IT Help Desk Technician | AD, Citrix & Support Expert

Pomeroy; United States; Remote; USD 42,000 - 65,000; Full time

Job summary

Pomeroy is seeking a remote IT Service Desk professional to assist users with software, password resets, and basic troubleshooting from a home-based setup in the United States.

The candidate should have 3+ years of service desk experience, strong hardware/software/OS troubleshooting skills, and familiarity with Remedy or similar ticketing systems. Citrix/AD support and basic networking are part of the role.

Qualifications

• 3+ years of service desk support experience.
• Hardware, software, and OS troubleshooting.
• Outlook, Citrix, Active Directory support and troubleshooting.
• Some basic networking troubleshooting experience.
• Peripheral support and troubleshooting.
• Experience with Remedy or other trouble-ticket tracking software.

Responsibilities

• Provide support to users with software, application and password reset needs.
• Perform basic network troubleshooting.
• Support Active Directory and Citrix environments.
• Follow directions from Service Desk to provide IT and end-user support.

Skills

Service desk support

Troubleshooting

Tools

Outlook

Citrix

Active Directory

Remedy

Job description

Pomeroy is seeking a remote IT Service Desk professional to assist users with software, password resets, and basic troubleshooting from a home-based setup in the United States.

The candidate should have 3+ years of service desk experience, strong hardware/software/OS troubleshooting skills, and familiarity with Remedy or similar ticketing systems. Citrix/AD support and basic networking are part of the role.