IT Help Desk Pro: Tier 1–2 Support, Microsoft 365, Hybrid

Career Group; San Ramon (CA); Hybrid; USD 69,000 - 83,000; Full time

Job summary

Career Group is seeking an experienced IT Help Desk Specialist to join our team in San Ramon, CA on a temp-to-perm basis. The role provides Tier 1 and Tier 2 support for Windows, Microsoft 365, OneDrive and SharePoint, and hardware/software issues.

The ideal candidate has 2–3 years of hands-on IT support, excellent customer service, and the ability to troubleshoot in a fast-paced environment. Onsite Monday–Thursday, Friday remote, with possible Palo Alto travel.

Qualifications

• 2–3 years of professional IT help desk or desktop support experience.
• Experience providing Tier 1 and Tier 2 support.
• Strong Windows-based operating system experience.
• Proficiency with Microsoft 365 apps and troubleshooting.
• Experience with OneDrive and SharePoint in end-user environments.
• Experience with Adobe Acrobat; Bluebeam preferred.
• Strong communication and customer service skills.
• Ability to work onsite Mon-Thu in San Ramon, Fri remote, and commute to Palo Alto occasionally.

Responsibilities

• Provide Tier 1 and Tier 2 technical support to employees, both in person and remotely.
• Serve as primary contact for technical issues and provide clear, professional assistance.
• Diagnose, troubleshoot, and resolve issues involving Windows-based computers, applications, connectivity, user access, and general desktop technology.
• Provide day-to-day support for Microsoft 365 applications, including Outlook, Teams, Word, Excel, and related tools.
• Troubleshoot and support OneDrive and SharePoint, including file access, synchronization, permissions, and basic user issues.
• Assist with onboarding and offboarding activities, including setting up equipment, applications, accounts, and access for new employees.
• Install, configure, and maintain software and basic hardware as needed.
• Manage and prioritize incoming help desk requests while ensuring issues are resolved within appropriate timeframes.
• Document troubleshooting steps, resolutions, and user interactions within the applicable ticketing or IT support system.
• Escalate complex or recurring technical issues to the appropriate IT team while maintaining ownership through resolution.
• Assist with maintaining IT equipment, workstations, peripherals, and other end-user technology.
• Provide basic guidance and training to employees on software, systems, and technology best practices.
• Partner with internal IT team members and other departments to identify recurring issues and improve the overall user experience.
• Maintain a high level of professionalism, responsiveness, and customer service when working with employees at all levels of the organization.

Skills

Tier 1/2 support

Windows OS

Customer service

Troubleshooting

Communication

Onsite/Remote coordination

Onsite work

Tools

Microsoft 365

OneDrive

SharePoint

Adobe Acrobat

Bluebeam

Job description

Career Group is seeking an experienced IT Help Desk Specialist to join our team in San Ramon, CA on a temp-to-perm basis. The role provides Tier 1 and Tier 2 support for Windows, Microsoft 365, OneDrive and SharePoint, and hardware/software issues.

The ideal candidate has 2–3 years of hands-on IT support, excellent customer service, and the ability to troubleshoot in a fast-paced environment. Onsite Monday–Thursday, Friday remote, with possible Palo Alto travel.