IT Help Desk Pro — Customer-Focused Troubleshooter

Ampcus, Inc; Cincinnati (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Ampcus Inc. is seeking a motivated Service Desk Technician to provide guidance, assistance, and follow-up on client questions about IT systems.

You will respond to inquiries regarding hardware, software, networks, and access, and you will escalate to senior staff when needed. The role emphasizes analytical and communication skills, meticulous ticketing, and teamwork with IT staff to resolve issues quickly and ensure customer satisfaction.

Qualifications

• High School Diploma required; CompTIA A+ preferred.
• Experience with Windows 10 and Office 365 environments.
• Familiarity with Active Directory and SCCM tools.
• Experience handling IT support inquiries and ticketing systems.
• Strong communication and client-facing skills.

Responsibilities

• Provide guidance, assistance, coordination, and follow-up on client questions and problems across IT systems.
• Respond to inquiries about hardware, software, processing, or network connectivity.
• Record inquiries, track repair/service requests, and escalate when needed.
• Direct requests to appropriate technical area or vendor and ensure timely resolution.
• Maintain high-quality service and client satisfaction through thorough follow-up.

Skills

Strong analytical and communication

Excellent troubleshooting

Customer service mindset

Education

High School Diploma

CompTIA A Certification

Tools

Windows 10

Microsoft O365 Suite

Active Directory

SCCM

iOS/Android experience

Job description

Ampcus Inc. is seeking a motivated Service Desk Technician to provide guidance, assistance, and follow-up on client questions about IT systems.

You will respond to inquiries regarding hardware, software, networks, and access, and you will escalate to senior staff when needed. The role emphasizes analytical and communication skills, meticulous ticketing, and teamwork with IT staff to resolve issues quickly and ensure customer satisfaction.