IT Help Desk & Onboarding Specialist

Daniels Sharpsmart; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Daniels Health & Sharpsmart is seeking a Service Desk Analyst to provide frontline technical support for hardware, software, printers, and related technologies. You will document, troubleshoot, resolve, and prioritize Help Desk requests to ensure a smooth user experience.

Your responsibilities include onboarding/offboarding, provisioning user accounts, deploying workstations, and supporting mobile devices. Office-based role with occasional travel may be required.

Qualifications

• Bachelor’s degree in Information Technology or related field preferred.
• 1–5 years IT support experience in a networked environment with Microsoft 365.
• Strong customer service and communication skills.

Responsibilities

• Provide frontline technical support for hardware, software, printers, and network issues.
• Troubleshoot and document Help Desk requests via phone, email, or in person.
• Onboard and offboard employees; provisioning accounts and access; asset tracking.

Skills

Customer service

Time management

Problem solving

Interpersonal skills

Education

Bachelor’s degree in IT or related field

Tools

Microsoft 365

Job description

Daniels Health & Sharpsmart is seeking a Service Desk Analyst to provide frontline technical support for hardware, software, printers, and related technologies. You will document, troubleshoot, resolve, and prioritize Help Desk requests to ensure a smooth user experience.

Your responsibilities include onboarding/offboarding, provisioning user accounts, deploying workstations, and supporting mobile devices. Office-based role with occasional travel may be required.