IT Help Desk Specialist - Tier-1 Support & Onboarding

Chase Brexton Health Care; Baltimore (MD); On-site; USD 42,000 - 62,000; Full time

Job summary

Chase Brexton Health Care is seeking a Help Specialist to provide Tier-1 support for hardware, software, and phone issues. The role includes configuring new workstations, managing user access, and documenting incidents in the help desk system.

Responsibilities include onboarding new users, maintaining equipment inventories, and assisting with after-hours on-call support. Strong knowledge of Windows environments and patient privacy regulations is essential.

Qualifications

• A+ certification and MCP qualification required.
• Experience supporting Windows desktops and Microsoft Office.
• Knowledge of privacy regulations and patient privacy.
• Ability to work independently and in a team.

Responsibilities

• Provide first tier (Tier-1) support for user problems relating to hardware and software.
• Set up equipment and access for employee use, including network access.
• Diagnose and repair reported problems and document resolutions.
• Log, track, and resolve incoming requests using the help desk system.
• Maintain inventory of equipment, software, and licenses.
• Assist with on-boarding of new users and rotate on-call support.

Skills

Microsoft Office

Windows OS

Active Directory

Networking basics

Remote control technologies

End user support

Privacy compliance

Independent work

Time management

Printer & file share management

Education

A+

MCP

Job description

Chase Brexton Health Care is seeking a Help Specialist to provide Tier-1 support for hardware, software, and phone issues. The role includes configuring new workstations, managing user access, and documenting incidents in the help desk system.

Responsibilities include onboarding new users, maintaining equipment inventories, and assisting with after-hours on-call support. Strong knowledge of Windows environments and patient privacy regulations is essential.