Help Desk Analyst - Frontline IT Support & Onboarding

Structural Integrity Associates; Centennial (CO); On-site; USD 64,300 - 71,400; Full time

Job summary

Structural Integrity Associates is seeking a Help Desk Analyst to be the first point of contact for employees needing technical assistance across the company. You will respond to requests, troubleshoot issues, document resolutions, and escalate when needed.

The role covers end-user hardware, Microsoft 365, mobile devices, printers, conferencing, remote access, engineering software, and enterprise apps. Ideal candidates enjoy helping people, learning new technologies, and collaborating in a

Qualifications

• Associate’s degree or equivalent work experience.
• Minimum 3 years of professional experience in a network or desktop systems role.
• Certifications like CompTIA A+, Microsoft Certified Professional or similar are strongly recommended.

Responsibilities

• Manage support requests using the Service Desk ticketing system.
• Resolves issues involving end-user hardware, operating systems, Microsoft 365, account access, printers, networking, mobile devices, business applications, and engineering software.
• Create, manage, and troubleshoot user accounts, permissions, and authentication using Active Directory, Microsoft Entra ID, and Microsoft 365 administration tools.
• Deploy and support company systems using Microsoft Intune, Windows Autopilot, and endpoint management tools.
• Assist users with software installs, configuration, updates, and licensing for company-approved applications.
• Support Microsoft 365, Teams, SharePoint, Box, NetSuite, VPN, and related cloud-based services.
• Support employee onboarding through workstation deployment, account provisioning, and IT orientation.
• Escalate complex issues and work with senior IT staff, vendors, and business units to ensure timely resolution.
• Maintain accurate documentation of troubleshooting activities, resolutions, knowledge base articles, and standard operating procedures.

Skills

Troubleshooting

Documentation

Team collaboration

Education

Associate’s degree or equivalent

Tools

Microsoft 365 administration tools

Active Directory management

Microsoft Entra ID

Intune

Windows Autopilot

Job description

Structural Integrity Associates is seeking a Help Desk Analyst to be the first point of contact for employees needing technical assistance across the company. You will respond to requests, troubleshoot issues, document resolutions, and escalate when needed.

The role covers end-user hardware, Microsoft 365, mobile devices, printers, conferencing, remote access, engineering software, and enterprise apps. Ideal candidates enjoy helping people, learning new technologies, and collaborating in a