IT Help Desk/Mobility Specialist

Wagner Equipment Co.; Aurora (CO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

PTO 96 hours first year

Medical, dental, and vision insurance

401K and Roth 401K with company match

Tuition reimbursement

EAP

Job summary

Wagner Equipment Co. in Colorado is seeking an IT Help Desk Associate to provide level one technical support for hardware and software issues and to triage tickets in a team that embodies the One Professional Team ethos.

The role requires a High School Diploma or GED, 1+ years administrative/clerical experience, and 3+ years customer service experience. Proficiency with Microsoft Word and Outlook is expected; paid training and a comprehensive benefits package are provided.

Qualifications

• High School Diploma or GED.
• 1+ years administrative/clerical experience.
• 3+ years customer service experience.

Responsibilities

• Distributes and tracks email and data security policy.
• Answers all Help Desk calls.
• Assists Communication Systems Support Specialist in any special projects related to phones, faxes, copy machines, etc.
• Makes all DBS user and Wynne user changes, additions and deletions.
• Evaluates Help Desk software.
• Assists in installation of software.
• Administers Help Desk software.
• Other duties as assigned by manager.

Skills

Customer service

Communication

Data entry

Microsoft Word

Microsoft Outlook

Problem solving

Education

High School Diploma or GED

Tools

Help desk software

Windows operating system

Microsoft Office

Job description

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner's reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

Benefits include:

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.

The IT Help Desk provides level one technical support to users experiencing hardware or software issues, assigns support tickets to IT Support, and serves as the primary conduit for Help Desk calls and tickets in a manner that reflects the company's vision of working as "One Professional Team."

Pay Rate: starting at $22.00 per hour

Pay rate is dependent upon education & experience.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Distributes and tracks email and data security policy
• Answers all Help Desk calls
• Assists Communication Systems Support Specialist in any special projects related to phones, faxes, copy machines, etc.
• Makes all DBS user and Wynne user changes, additions and deletions
• Evaluates Help Desk software
• Assists in installation of software
• Administers Help Desk software
• Other duties as assigned by manager

Required Education and Experience:

• High School Diploma or GED
• 1+ years administrative/clerical experience
• 3+ years customer service experience

Physical Demands & Competencies:

• Standing, walking, talking, sitting, use of hands & hearing
• Sedentary work that primarily involves sitting/standing but may require occasionally lifting and/or moving up to 25 pounds
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety & Product Knowledge
• Basic knowledge of Microsoft Word and Outlook

Work Environment:

• Noise: Quiet
• Indoors

Other Duties:

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.